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Original topic:

S10 ultrasonic fingerprint scanner visible in sunlight.

(Topic created on: 12-03-2019 08:11 PM)
Bromage92
Apprentice
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Galaxy S10 Series

Hey,

 

Has anyone else noticed that the fingerprint scanner is clearly visibile when outside in sunlight. I mean at first I just glimpsed it with a blue background but if you go onto white ( what I'm typing on now) there's just a rectangle in the lower third of the screen. Check it out and see if it's on other models too. Hoping it's just a one off case and replacement won't be like this .

 

Model is prism green S10 128GB

 

Peace out.

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72 REPLIES 72
userp9ehTWcpNz
Journeyman
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Galaxy S10 Series

The answare frome Samsung in US-forum. Skjermbilde 2019-03-12 kl. 18.06.29.png

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Jinjur
Navigator
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Galaxy S10 Series

And its not an answer.

 

That is desparation and things like this have ended in tears before.

 

Remember the isolated cases of phones bursting into flames? Soon wasn't isolated.

 

I am guessing that they have worked out that this impacts every. single. S10 and they are now hurrying to convince the world that it is ok

 

It is NOT OK and most people are within the cooling off period of their contracts i would guess. 

 

This could be messy for Samsung and taking this line is not cool as we can just shout louder and farther.

 

When something like this gets traction, thats it

 

J

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userp9ehTWcpNz
Journeyman
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Galaxy S10 Series

In Norway we get our money back if the product does not comply with the product description. In my case this issue was not informed before I buyed the phone so I will probably get my money back. But it's still a huge problem to Samsung known as the brand with the "best" screens in the marked. 

Bromage92
Apprentice
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Galaxy S10 Series

Just picked up a replacement from carphone warehouse and it has an identical issue....

 

I paid a substantial  amount to early upgrade so I am not happy. Not even sure where I go from here.

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Jinjur
Navigator
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Galaxy S10 Series

This is an absolute corker.

 

This is not going to go away despite Samsung's best efforts

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iRiaz
Explorer
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Galaxy S10 Series

Is this only for S10 models? 

 

I genuinely cant see it on my s10+ on full brightness and on a white background 

Jinjur
Navigator
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Galaxy S10 Series

Mine is an S10 so I cannot speak for plus owners bud.

 

And i do not know if it is every single one.

 

I think the key here is under sunlight when the phone is compensating for the brightness increase accordingly.

 

That would be even better actually if it wasn't all devices seeing as Samsung said it is normal.

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userp9ehTWcpNz
Journeyman
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Galaxy S10 Series

S10+ too

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iRiaz
Explorer
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Galaxy S10 Series

It must be a select batch I guess?? 

 

I cant see on mine and would be thought some of the Youtuber reviewers would pick on that.

 

If I do  notice it in the coming days when in sunlight I'll post an update 

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userp9ehTWcpNz
Journeyman
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Galaxy S10 Series

Today Samsung Norway answered. They think this problem is normal and can't be fixed. 

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