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Original topic:

S10 screen timeout does not work

(Topic created on: 10-02-2020 07:50 PM)
Hellranor
First Poster
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Galaxy S10 Series

I have my timeout set to 30 sec. No matter what time I set it to the screen will not time out. I tried resetting my phone a few time and still nothin . When I get a notification the screen stays on. This is draining my battery fast. Does anyone know how I can fix this

Plz and thank you

8 REPLIES 8
BandOfBrothers
Samsung Maker ★★
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Galaxy S10 Series

I'm wondering if some app is causing this @Hellranor  or an app preference setting.

 

To test this perhaps put the phone in Safe Mode which disables any downloaded apps and leaves the stock ones working and then see what happens.

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Hellranor
First Poster
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Galaxy S10 Series

It still doesn't seem to work. Its weird cause it just started doing it today and I've had my phone for a while now. I didn't change anything either. 

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jsmith21896
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Galaxy S10 Series

I just started having the same issue with my S10E

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PeterLanoie
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Galaxy S10 Series

I have been encountering this issue lately as well. I just changed the timeout to 15 seconds and closed every open app thinking that maybe one of the open apps was commanding the display to stay on, such as for video playback. I had my cable TV app, YouTube, a camera video playback window, and many other apps open. I went to the home screen and after the expected time the screen dimmed for a few seconds then went off. Maybe there's a bug in one of the apps that isn't turning off the "keep screen on" status when playback is stopped or app suspended.

But I would think that a safe mode startup would yield the same results.

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Annoyedpatchyfred
First Poster
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Galaxy S10 Series

Me and my wife both have note s10 lite and my screen won't timeout and my lock screen won't turn off either so it's just bright. Hers is fine

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MHM1
First Poster
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Galaxy S10 Series

Anybody found a solution to this?

Thanks in advance

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LeapingTortoise
First Poster
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Galaxy S10 Series

Try turning off "Keep Screen On While Viewing" under "Advanced Features -> Motion and Gestures"

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Jimjames
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Galaxy S10 Series

Under motions and Gestures I turned off the double tap to turn off screen. It seems to work fine now

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