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S10 screen dims but does not turn off

(Topic created on: 26-07-2019 05:35 AM)
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Seeker4
Student
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I use the default screen timeout of 30 seconds on my S10.  Starting today, the S10 no longer times out completely.  After about 20 seconds, the screen dims (as usual).  But it never turns off -- it just sits there for hours dimmed.  Restarting the phone doesn't change this incorrect behavior.

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6 REPLIES 6
BandOfBrothers
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Can you put the phone in Safe Mode which disables your downloaded apps and leaves the stock ones working and then see if things improve.

 

Of not then a factory reset maybe a very last resort on what you can do.

 

A Samsung Experience Store or Samsung Service Centre can run a diagnostic test on the phone.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Solution
Seeker4
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I found the problem -- an app had accidentally been set to keep the screen in dimmed mode.  Once I reset the app, all was well.

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BandOfBrothers
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Awesome.

 

This is why I tend to advise to put the phone in Safe Mode as this is a good self help troubleshooting tip to highlight if it's a rogue app or apps preference settings causing the conflict.

 

:smiling-face:

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Mithilesh_k
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Can anyone post the soultion

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corb06
Explorer
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I have same problem with my Note 20 Ultra. Screen only dims... 

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epishev375
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Does anyone know how to find the app doing this? And where this setting is? Is it in-app setting or system setting somewhere in settings menu?

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