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Original topic:

S10 screen dims but does not turn off

(Topic created on: 25/07/19 23:18)
Seeker4
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Galaxy S10 Series

I use the default screen timeout of 30 seconds on my S10.  Starting today, the S10 no longer times out completely.  After about 20 seconds, the screen dims (as usual).  But it never turns off -- it just sits there for hours dimmed.  Restarting the phone doesn't change this incorrect behavior.

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Seeker4
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Galaxy S10 Series

I found the problem -- an app had accidentally been set to keep the screen in dimmed mode.  Once I reset the app, all was well.

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6 REPLIES 6
BandOfBrothers
Superuser I
Superuser I
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Galaxy S10 Series

Can you put the phone in Safe Mode which disables your downloaded apps and leaves the stock ones working and then see if things improve.

 

Of not then a factory reset maybe a very last resort on what you can do.

 

A Samsung Experience Store or Samsung Service Centre can run a diagnostic test on the phone.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Solution
Seeker4
First Poster
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Galaxy S10 Series

I found the problem -- an app had accidentally been set to keep the screen in dimmed mode.  Once I reset the app, all was well.

View solution in context

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BandOfBrothers
Superuser I
Superuser I
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Galaxy S10 Series

Awesome.

 

This is why I tend to advise to put the phone in Safe Mode as this is a good self help troubleshooting tip to highlight if it's a rogue app or apps preference settings causing the conflict.

 

:smiling-face:

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Mithilesh_k
New Member
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Galaxy S10 Series

Can anyone post the soultion

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corb06
Explorer
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Galaxy S10 Series

I have same problem with my Note 20 Ultra. Screen only dims... 

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epishev375
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Galaxy S10 Series

Does anyone know how to find the app doing this? And where this setting is? Is it in-app setting or system setting somewhere in settings menu?

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