S10|S10+ Case & Screen Protector?

[Pryan12]

Does this phone come with a free case as some people have suggested 

[stevecoo · Accepted solution]

I just got my S10 plus I thought it came with a screen protector  and case or have I got it wrong ?

[AntS]

Hi guys! 

I've merged your threads together as they're similar and have the same answer.

In-box contents of an S10|S10+ are:

• Samsung Galaxy S10 (or S10+) handset with embedded battery
• USB-C cable
• Charger
• SIM tool
• USB On-The-Go (OTG) connector
• AKG earphones
• Quick start guide
• Clear protective cover
• Protective film

The screen protector is already preinstalled on the device.

[Dondonuk]

No protective cover in my box

[Balddevil]

It’s already fitted to the device, unless it’s the 10e, then it doesn’t come with one.

[AKFIN]

no cover but protetive film is fixed in my S10. Its just a thin film like the type which were there before the tempered glass came. It will protect the screen from scratches BUT not from any drops.

[BigDave1]

The Samsung website did state the S10 plus came with a clear case and screen protector but mine didn't have the case and the screen protector was so badly aligned I had to remove it.

Went on the online chat feature and after waiting for 36 positions in the queue, Maria told me the phone doesn't come with a case? 

Why show it and list it while on pre order and then not supply it? Clearly 900 quid on a phone isn't enough to include what was promised! 

[Philip722]

Because the phone is full touch tempered glass won't work

[BigDave1]

Meaning what? 

[AKFIN]

Tempered glass works I just put on the phone here and I put it on top of the screen protector film but I dont use fingerprint scanner so its ok. It works fine including the selfie camera. There is also a setting in display to activate sensitive touch if you use a screen protector