Got a problem with my S10+ where its unlocking and operating in my pocket, when a notification comes through it opens the notification and causes havoc with menu's / settings etc. I think it's due to the fact the screen doesn’t "deactivate" when the proximity sensor detects the phone is in a pocket or the accidental touch isn’t working properly. Is anyone else getting this problem?
Below are the details and configurations:
Any help would be appreciated.
Same problem with my phone waking in my pocket while at work. Takes pictures and records video the whole time draining the battery life. This cant be good on the batter itself. Please fix this Samsung, not about to waste $1,000 will be sending this one back and others as long as the problem is not fixed.
Mine is exactly the same my battery is draining fast due to the screen turning on in my pocket and multiple apps opening even the torch turning on a few times. Ive even had it turn on my data and or turn off my wifi which if this goes unnoticed could be costly.I have tried all that you have tried as well to stop this happening but nothing stops the screen turning on. Unfortunately I will have to return the phone if this problem is not resolved quickly.
I can not disagree with you enough. Its not my problem its Samsungs. Also would you care to share the magical fix which I'm too stupid to work out for myself?
hi , read my post , i went online chat and was passed to a "samsung star" who connected to my phone remotely and sorted it , i also was too stupid to change a few setting.