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Original topic:

S10 plus: Keyboard Disappearing and Jerking/Jumping When Playing a Game/Watching a Video?

(Topic created on: 09-04-2019 07:35 PM)
Knightrider41
First Poster
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Galaxy S10 Series

Hi i hope someone can help my s10 plus. when using the keyboard it disappears,  when playing a game/ watching a video it keeps jerking,jumping,slightly fizzing i dont know if its a app or the phone ??? Can someone help please

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2 REPLIES 2
BandOfBrothers
Superuser II
Superuser II
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Galaxy S10 Series

Try a soft reboot by turning the phone off and on  @Knightrider41 

 

If no joy then To see if it's an app causing this I'd suggest to put the phone in Safe Mode which disables your downloaded apps and leaves the stock ones working which can help you determine if this is a non stock app.

 

If it continues in Safe Mode then come out of safe mode and try the Samsung Beta keyboard or another 3rd party one to see if things improve and check there's no pending updates for your keyboard. 

 

Ultimately a Samsung Experience Store or a Samsung Service Centre can help via a diagnostic 

 

 


Current Phone >Samsung Z Fold³ 5G.

Previous Phone > Note 20 Ultra 5G SM-N9860.

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Sanderlees
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Galaxy S10 Series

How did you resolve this?

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