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Original topic:

S10 plus: Keyboard Disappearing and Jerking/Jumping When Playing a Game/Watching a Video?

(Topic created on: 09-04-2019 06:35 PM)
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Knightrider41
Student
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Hi i hope someone can help my s10 plus. when using the keyboard it disappears,  when playing a game/ watching a video it keeps jerking,jumping,slightly fizzing i dont know if its a app or the phone ??? Can someone help please

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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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Try a soft reboot by turning the phone off and on  @Knightrider41 

 

If no joy then To see if it's an app causing this I'd suggest to put the phone in Safe Mode which disables your downloaded apps and leaves the stock ones working which can help you determine if this is a non stock app.

 

If it continues in Safe Mode then come out of safe mode and try the Samsung Beta keyboard or another 3rd party one to see if things improve and check there's no pending updates for your keyboard. 

 

Ultimately a Samsung Experience Store or a Samsung Service Centre can help via a diagnostic 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Sanderlees
First Poster
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How did you resolve this?

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