05-03-2020 03:42 PM in
Long story short, my work is making us update security features to access the Google Suite. As part of this process, it required me to change my pin from 4 digits to 6 digits. Next time I locked my phone, it would not accept the new (or the old) pin. As soon as I type in the 4th digit it tries to use the password and says it is incorrect. I still had access using my fingerprints. My work IT decided to restart my phone as they assumed it would force the change to take affect, but it didn't and now I cannot get into my phone whatsoever. Any thoughts on how to fix this without having to factory reset?
05-03-2020 05:01 PM in
Tried that- apparently I didn't turn on the remote unlock when initially setting up the phone. It's too late for the other option as we already restarted the phone so now it must be unlocked with the pin.