S10+ maximum sent email size?

[EddieW]

Hi, can anyone advise what the built in maximum sent message size is on the S10+? One of our users was trying to send a message with 31Mb of attachments but it would not send and reported message too large. I cannot find anythign in the settings to show or change the maximum sent message size.

Many thanks, Eddie

[Libb]

Maximal size of e-mail is not a property of e-mail client but a server. Diferent servers have diferent maximum size but 30 MB looks like too much for me, I recomend going under 10MB per e-mail.

[EddieW]

Hi Libb,

Thanks for taking the time to respond, however our Exchange e-mail server has a 100Mb limit set as we often have to send and receive large CAD files & Revit models with clients. It does appear that there is a limit within the app - on a previous S7 handset we found the e-mail app had a limit of around 10Mb.

Watching the user sending the large e-mail the response was from within the app and not from our server and was almost instantaneous so it wasn't even attempting to send the message.

Having said that, whilst our users often send large file from the desktop client this user was being a bit silly sending something that size from their phone but sometimes they do have to do this if they are out of the office and a client has an urgent requirement for information.

Kind regards, Eddie

[Scottymee]

Did you find out how to fix this, as I have the same problem with 6-10MB files and our server is set to 30Mb. 

[Libb]

All servers on the way between you and targer must support the size of attachment. Try imagine that you have a truyck 3.9m tall and the gate in you warehouse has gate 5m tall. It look ok but you have to use a way where is a bridge 3.5m tall. So you get stuck there.

The same situation is with e-mail. There is not only one server but more. Do you use the same post server for sending and receiving e-mails? There are often different SMTP and POP3/IMAP servers.

[Peter_Nielsen]

Hi Libb,

Obviously the sending and receiving mail servers must allow for that mail size, but there is nothing on the internet stopping you from sending an email with a 500TB attachment.

The issue I'm seeing with the Samsung email client (Galaxy S20 5G) is that it actually says that it does not support attchments more that 50MB. The exchange server it's connected to supports up 250MB on both incoming and outgoing email.

Regard Peter