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Original topic:

S10: LTE (& Wi-Fi) Not Automatically Switching to Stronger Signal/Band

(Topic created on: 23-07-2019 09:14 PM)
doesitmatter
Voyager
Options
Galaxy S10 Series
They need a software fix for the Wifi and LTE. It does not switch automatically to the next known router for wifi instead wants to sit on the weaker signal over going to the stronger signal. This happens as well with the LTE bands. The device refuses to switch to a stronger LTE band and will persist squatting on the weaker band. They have the threshold set entirely too high as to when the device switches. This is actually a very easy software fix and would eliminate many complaints about service.

I've asked before and was ignored:

 

Are they going to address the networking issues on LTE at all or are we just ignoring them pretending people aren't complaining and just blame carriers all around the world? They have to know their device is squatting on the weak LTE signal at this point, there's no way around it.

 

With all the complaints on the different forums complaining of the device having weak LTE signal this is also a direct result of the battery complaints, they go hand in hand. Samsung telling people there are no complaints is ridiculous, Helen Keller could see the complaints.

 

Ringtones increasing, gestures and bixby nonsense is nice for secondary stuff, but what about fixing the main component of the device first. And just an FYI, I disable/uninstall as much of this as possible.

9 REPLIES 9
AntS
Moderator
Moderator
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Galaxy S10 Series

Hi @doesitmatter,

 

I’ve moved your post from the Suggestions thread to a thread of its own to give it wider attention here; plus edited in the relevant part of your first post in that thread.

 

Have you sent any error reports with log files on this issue via the Samsung Members app? 

 

---------------------------------------------------------------------------------------------------------------------

 

Plus, if there are any other UK/European S10e|S10|S10+ users experiencing the same issue as doesitmatter, please send error reports with log files via the Members app.

 

Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.

 

(Sending the info as soon as you notice the issue is best. Relevant keywords in the title/description also help the software team locate them at their end.)

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doesitmatter
Voyager
Options
Galaxy S10 Series

@AntS wrote:

Hi @doesitmatter,

 

 

Have you sent any error reports with log files on this issue via the Samsung Members app? 

 

---------------------------------------------------------------------------------------------------------------------

 

Plus, if there are any other UK/European S10e|S10|S10+ users experiencing the same issue as doesitmatter, please send error reports with log files via the Members app.

 

Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.

 

(Sending the info as soon as you notice the issue is best. Relevant keywords in the title/description also help the software team locate them at their end.)


Hi,

 

Ignore my other posting, since I now see where you put my post.

 

I have not sent anything through the member's app, as it was one of the first bloatware I removed on the device.  When I was using an OP device, I sent system logs to them by email over using an app. I like my devices with the least amount of bloat apps and only apps I want and use.

 

There are actually several threads which in the end all in essence have the same theme, LTE and battery issues. It may be better to actually combine them all as the issues are all the same.

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sablet
Apprentice
Options
Galaxy S10 Series

I thought I had mobile network or internet issues when I couldn't access the internet on my Samsung Galaxy S10+.  Having got used to my Lumia 950 switching seamlessly between mobile and WiFi I was non-plussed by what was happening.

 

I looked further and certainly when WiFi is poor or even stops then the S10 doesn't always revert to mobile networks.  My phone had failed this simple task so many times.  I need to switch WiFi off manually to trigger access to the ever present mobile network.

 

I have had my Samsung S10+ for several months and have to say that the hardware is great, but the software is distinctly lacking.

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doesitmatter
Voyager
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Galaxy S10 Series

So on the Samsung US forum people are saying that Samsung admitted there is an issue with networking and many TMobile customers are hearing it from TMobile as well. They are being told they are working on a fix and it will come out in a few months.

 

First, A few months???? They've already had more than a few months to know this was a huge issue and be working on it. What exactly did they do and how bad did the coders screw everything up?

 

Yes, I know that the US version is snapdragon and it's littered with many more issues than the International model, however that doesn't negate the fact that both models have extremely poor networking coding and both suffer the same problems. Which tells me, they most likely used the same coding with tweaks for each processor.  When is our fix?

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LeeMike
First Poster
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Galaxy S10 Series

Has there been any update to this?  Here we are months and months later, and this problem still persists with me.  I have a fairly large campus at home with multiple APs, and the phone gets hung up on one and refuses to budge.  So annoying!

doesitmatter
Voyager
Options
Galaxy S10 Series

@LeeMike wrote:

Has there been any update to this?  Here we are months and months later, and this problem still persists with me.  I have a fairly large campus at home with multiple APs, and the phone gets hung up on one and refuses to budge.  So annoying!


Nope, they're just going to completely ignore it as they have most issues.

 

One of the issues if you have T Mobile in the U.S. and some other carriers is that Samsung made a devil's bargain and didn't include the CA file in their unlocked devices. So that hampers your network service  as well.

 

It's a two fold situation, no CA file and the fact they have their own coding borked.

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bcolgan
First Poster
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Galaxy S10 Series

Sent it now for my S10e. Very frustrating, as I am constantly going from Grnd Flr to 2nd Flr and have to change every time. 

Time for a refund perhaps?

AdrianJGerman
First Poster
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Galaxy S10 Series
12 months later and still no fix ........ awful, schoolboy design
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CristianDuc
First Poster
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Galaxy S10 Series

Hi Everybody,

I've been using a Samsung s10e and I didn't experience any problem moving from one AP to another. In my house I've four old routers working as AP. More recently I started to have the problem that you described in this thread, that's how I've found it.... So I remember what I changed a few month ago, that is I enabled VoLTE calls. Yesterday I switched it off again and it seems to me that the situation is improved. The phone is  moving quite quickly from one AP to another. Maybe some of you would like to try...

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