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Original topic:

s10+ Low Audio Quality of Media While in Whatsapp/Discord/Skype Call

(Topic created on: 04-07-2019 10:42 PM)
FixTheSound
Journeyman
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Galaxy S10 Series

Hey, just got my s10 Plus a few weeks ago and found a bug that HASN'T been fixed in forever..

 

https://www.reddit.com/r/samsung/com...et_call_skype/
https://www.reddit.com/r/GalaxyS8/co...ile_the_phone/
https://www.reddit.com/r/discordapp/...ne_as_a_whole/
https://forums.androidcentral.com/sa...lling-app.html

https://forum.xda-developers.com/galaxy-s8+/help/low-audio-quality-media-call-voip-t3595896



Things I've tested..
Listening to spotify BEFORE going into a Whatsapp/Discord call still works as normal. But once you skip/pause the song the bug happens starts.
Turning Wifi calling off doesn't do anything.
Messing around with samsung sound assistant doesn't do anything.
Using the game launcher trick doesn't work.
Messing around with Dolby Atmos doesn't do anything.
Some games will totally ignore this bug and sound normal.
YouTube vanced is the only app that uses "media vol" over the "In-call vol", yet still sounds somewhat ****.
Replaced the phone.

UI 2.0 update didn't fix it.

 

 

 

Also, my friend who has the Snapdragon chipset WASN'T getting this problem untill today after she updated with the July update...

Anyone else also getting this?

19 REPLIES 19
FixTheSound
Journeyman
Options
Galaxy S10 Series

Anyone?

Maybe somebody from Samsung can help me...?

 

I talked to somebody on live chat, but turns out he was the most useless NPC ever, wose than the ones in Skyrim.

 

 

0 Likes
Warpface
Apprentice
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Galaxy S10 Series

I replied to another topic. But this seems to be the same issue so I'll just copy over my replies from the other topic. 

 

 

I have the same issue on a galaxy S8+.

This happens on the audio output for the entire phone. Does not matter if audio is playing to phone speakers, audio jack or bluetooth headphones.

How to easily replicate:

1: Play music with spotify or other app.

2:open discord/skype (or other voip app that enables 'call mode' on the phone)

3:open a voice call with the app.

-you should now immediately notice a drastic and unbearable decrease in sound quality for the entire sound output of the phone.

 

I noticed this because I have terrible cellphone reception in my area and wanted to use discord over wifi as an alternative but as soon as the call opens the audio quality is reduced to a level which I am not able to understand what my father(reduced voice due to illness) is saying.

This is a dealbreaker for me and I am seriously considering returning the phone and switching to a brand which does not have this problem. I have read on some discord and skype forums that Huawei and samsung phones have this problem while some pure android phones and other brands does not.

This seems like a pure software issue and should be rather easy to fix for a big company like Samsung. I would rather not switch brands as I have gotten used to samsung phones and have gotten my entire family to get Samsung phones.

But if it isn't fixed I will have to. 

 
 
 
 
Warpface
 
 
New Member
Forgot to add that i tried separating the audio to see if it made a difference. It did not, now the horrible audio quality is just playing through more speakers at the same time.
The quality is so bad that even the standard notification tone sounds horrible.
FixTheSound
Journeyman
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Galaxy S10 Series

MaybeOne UI 2.0 might fix it.

 

0 Likes
FixTheSound
Journeyman
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Galaxy S10 Series

Here you go, from live chat....
"Yes, sure. I can raise this to our Samsung Specialist and report this."
"Thanks a lot for these details! You can be assured that these will be raised to our specialist for further study and investigation."

"You are welcome! This fix will be released through software update and this will be done once these has been checked by our software engineers. Thank you for contacting us about this."

Yuvhneri
First Poster
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Galaxy S10 Series

When can we expect the fix?

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Despe
First Poster
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Galaxy S10 Series

Please fix that, it make me use my S6 more than my S10 just because of that atm ...

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EpikHllo
Apprentice
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Galaxy S10 Series
any updates on that? its really annoying totally love having to use a double phone setup
Unprdctbl
Apprentice
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Galaxy S10 Series

This is an issue also on the Note 10+ using the most recent updates. Please help us out here, Samsung. It's unbearably bad. I even bought some Galaxy Buds+ to see if it would somehow help out.

FixTheSound
Journeyman
Options
Galaxy S10 Series

So here we are... Still... Nothing has been fixed.. I guess my bug report got lost... Almost one year later.

 

Why am I using my s7e over my s10+ when it comes to sound?