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Original topic:

S10+ led view cover no longer working after update

(Topic created on: 31-01-2020 07:52 AM)
Guji
Apprentice
Options
Galaxy S10 Series

I purchased the s10+ on pre order and purchased the LED view wallet cover also at the same time. After the January update, it has stopped working. I have messaged Samsung on twitter and live chat and they gave me loads of steps to follow with the final one being to factory reset my device. They then concluded that the update has made the cover stop working but have not provided me with a solution for this problem. 

 

When I put the cover on I get the notification "congratulations on your new cover" and the "LED icon editor" app also appears. Literally everything on the device is the same but The LED notifications no longer appear on the cover.

 

Is anyone else having the same issue and found a resolution yet? I must say I'm very disappointed that I have the 1tb version and bought the most expensive Samsung cover which has stopped working as a result of their update and now not getting any help regarding my problem. 

68 REPLIES 68
Chox11
First Poster
Options
Galaxy S10 Series

this actually works 100% no joke, mine not working for ages.  Basically Take your phone out of case and put straight back in, it will then say need update, when it gets to 30% remove quick as u can then phone will look like it just stopped installing but if u then put your phone back in. WALA IT WORKS!!!

Biddlecombe
Apprentice
Options
Galaxy S10 Series
When I do that I don't get the option to update. It just says already up to date.
0 Likes
D0m7n04
Journeyman
Options
Galaxy S10 Series
And there is also no update in the options? (Advanced features -> Accessories -> About LED View Cover)
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Biddlecombe
Apprentice
Options
Galaxy S10 Series
Correct
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D0m7n04
Journeyman
Options
Galaxy S10 Series
ok try to uninstall the led symbol editor. then go to the settings: advanced features -> Accessoires and then type on "LED-Symbol-Editor". Reinstall the app when it asks to and then there should be an update available (for me at least...)
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Biddlecombe
Apprentice
Options
Galaxy S10 Series
Nope just reinstalls and says the system is up to date.
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D0m7n04
Journeyman
Options
Galaxy S10 Series
ok sry if I ask but do you have all general updates installed? if you remove the cover now and put it back in is there also no update? on my smartphone there is always an update for the cover after removing it.

You could also try to remove the cover during the installation of the LED-Symbol-Editor. Maybe that works too.
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Biddlecombe
Apprentice
Options
Galaxy S10 Series
No everything's up to date. Everyone I take cover off there is never a new update.
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dernie
First Poster
Options
Galaxy S10 Series

This worked for me too. Madness

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Jason461
First Poster
Options
Galaxy S10 Series

My led cover stopped working on my s10+ also. . Removed cover during update also around 30% complete and when I put phone back in the led cover worked again.  Thanks guys

0 Likes