S10 - google apps not updating and installing

[blenky]

For the last week or so I have been having issues where apps are not updating or installing via Google Play Store.  The update\install downloads to anything from 35-100% and just stall.  I had 42 apps requiring update.

Apps are fine updated\installed via Samsung Store.

I have done all the troubleshooting suggested by both Samsung and Google.   Nothing worked.

In the end I did a factory reset.  After doing a restore of a backup all apps reinstalled and all updated correctly.  However some apps were missing and I'm still having issues when I try to install.  Again it will get to anything from 35-100% downloaded and then just stop.  Occasionally an app will eventually install a few hours later.

Anyone else seen this recently?

[strawberry cake]

Hi!

@blenky 

Hope you haven't got some massive apps there, please have a glimpse of how the apps are doing.

Please go to Google Play Store > menu > My apps & games > check if your apps are lined up there waiting for updates/install

Your Google Play Store is possibly crying for updating 42 apps, one update at a time on queue. 

Need to have a strong WiFi connection if needed, please. 

Restart the phone if needed to refresh the system.

Thanks ☺

[blenky]

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@strawberry cake wrote:

Hi!

@blenky 

Hope you haven't got some massive apps there, please have a glimpse of how the apps are doing.

Please go to Google Play Store > menu > My apps & games > check if your apps are lined up there waiting for updates/install

Your Google Play Store is possibly crying for updating 42 apps, one update at a time on queue. 

Need to have a strong WiFi connection if needed, please. 

Restart the phone if needed to refresh the system.

Thanks ☺

---

As I mentioned I have done ALL the troubleshooting steps - ended up doing a factory reset.  There was only 42 as the number increased day by day.  Started at a few but grew as none were being updated.

Wifi is very good.

I only have standard apps and none are large.  At the moment I'm trying to install google home so I can control my google mini.  It downloads to exactly 74% every time and just halts there until I cancel.

Any more ideas?

Thanks

Any other suggestions?

[Jose1407]

I have the same problem with S10+. I had also this problem with S7 Edge.

Resetting the phone solves the problem for a few weeks.

[StellarTraveler]

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@blenky wrote:

For the last week or so I have been having issues where apps are not updating or installing via Google Play Store.  The update\install downloads to anything from 35-100% and just stall.  I had 42 apps requiring update.

Apps are fine updated\installed via Samsung Store.

I have done all the troubleshooting suggested by both Samsung and Google.   Nothing worked.

In the end I did a factory reset.  After doing a restore of a backup all apps reinstalled and all updated correctly.  However some apps were missing and I'm still having issues when I try to install.  Again it will get to anything from 35-100% downloaded and then just stop.  Occasionally an app will eventually install a few hours later.

Anyone else seen this recently?

---

Clear cache and data in google play services 

restart and try again.

then try remove google account and add again.

only if needed factory reset.

no other options. 

[blenky]

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@StellarTraveler wrote:

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@blenky wrote:

For the last week or so I have been having issues where apps are not updating or installing via Google Play Store.  The update\install downloads to anything from 35-100% and just stall.  I had 42 apps requiring update.

Apps are fine updated\installed via Samsung Store.

I have done all the troubleshooting suggested by both Samsung and Google.   Nothing worked.

In the end I did a factory reset.  After doing a restore of a backup all apps reinstalled and all updated correctly.  However some apps were missing and I'm still having issues when I try to install.  Again it will get to anything from 35-100% downloaded and then just stop.  Occasionally an app will eventually install a few hours later.

Anyone else seen this recently?

---

Clear cache and data in google play services 

restart and try again.

then try remove google account and add again.

only if needed factory reset.

no other options. 

---

Did all that to no avail.   However it just stated working again. My son with an S9 has had the same issue. Odd.

[Yunk69]

Yes I am having the same problem with one app Google web view has been updating for 5 days now. I didn't want to do a factory reset but reading this review it looks as if I have to do it.

[blenky]

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@Yunk69 wrote:
Yes I am having the same problem with one app Google web view has been updating for 5 days now. I didn't want to do a factory reset but reading this review it looks as if I have to do it.

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I did a factory reset which was a real pain. It made NO difference. The problem just went away eventually 

[Fredrik76]

Same problem here!
Apps is not installed untill hours later. (if lucky).
Tried clearing cache for Google Play and a few others. Restarting does not help!
Samsung, please fix this!

[blenky]

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@Fredrik76 wrote:
Same problem here!
Apps is not installed untill hours later. (if lucky).
Tried clearing cache for Google Play and a few others. Restarting does not help!
Samsung, please fix this!

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I tried both Samsung and Google without any luck.  The issue just went away - hopefully it will for you!