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Original topic:

S10 ,callers cant hear me very well

(Topic created on: 21-11-2020 09:42 PM)
Paulmc82
First Poster
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Galaxy S10 Series
Has anybody experienced where people say you are really quiet and hard to hear during a phone conversation, i updated to latest software yesterday and this problem started,thanks
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5 REPLIES 5
ShauniGothic
First Poster
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Galaxy S10 Series
I had the same problem and samsung are not helping me. The software is the issue as my s10 is running latest software - but sometimes my phone works perfectly and people can hear me nice and loud and sometimes people cannot.
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CarlH
Moderator
Moderator
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Galaxy S10 Series

Does the issue occur with all contacts or just a select few? Can you test if it happens during Safe Mode too? To activate this, hold the Power button down and then long press on Power Off on the screen. This will change to Safe Mode so tap that to restart your phone. Please make/ receive calls during this period to serif the issue persists. If it doesn't, it indicates a third party app could be causing the issue and as such, I recommend you delete your apps one by one until you find the culprit. To exit Safe Mode, restart your phone as normal. 

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Paulmc82
First Poster
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Galaxy S10 Series
hi CarlH, it happens with all callers but i switched to safe mode and tried a few calls and was ok , after the update somthing has happened,what would you recommend to do now?
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Phil2800
First Poster
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Galaxy S10 Series

I've had this same problem for months.  Speakerphone works fine.  I finally tried a different phone app, True Phone, and as of right now it works fine with the microphone.  Been 3 days with no issues,  Disabled the standard "phone" app that came with the phone.  I have an s10e

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MiniCheddar
Apprentice
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Galaxy S10 Series

My S10e is currently on it's second repair for this issue.  Speakerphone works fine, headphones work fine.

 

I had it repaired via Samsung Warranty Doorstep service with WeFix mobile technician 4 weeks ago.  It was a great service to be fair, and he replaced the phone mainboard.  However, over the next couple of weeks the same problem returned with nearly all callers complaining they cannot hear me.

 

My phone has now been sent away to a Samsung Service Centre.  Not sure what else they can do, except replace the mainboard (again).  Don't see what difference that will make to be honest.  Maybe it is a software issue after all.

 

You can run a test, in the Samsung Phone app type *#0283#.  Select RCV Packet Loop ON and start speaking.  See if you can hear yourself back clearly.  This test mode will have two options to test the normal microphone and the loudspeaker microphone.  Samsung support chat can help you through this process (although beware they'll also want you to factory reset your phone for "troubleshooting")

 

Hoping the problem is sorted with mine, but I'm not too hopeful.

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