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Original topic:

S10 Battery Drain

(Topic created on: 09/03/19 08:03)
Jay83
Apprentice
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Galaxy S10 Series

So I've just switched over to a s10+ from iPhone  x and don't get me wrong I'm loving the phone but to me seems the battery life is pritty poor, sent a few emails this morning and lost 5% on battery life?????

1,252 REPLIES 1,252
ozzymeath
Apprentice
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Galaxy S10 Series

17 hours light use 51% 13hours 50 mins left 

power mode optimised

adaptive power saving on and night mode on. bixy on 

 

frist couple of days is was bad but getting better and better now 

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Soggles
Explorer
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Galaxy S10 Series

Some good news.

I popped into the O2 store earlier and got to speak to a Samsung rep in person, (very convenient) she told me the same the person did on the phone. That the battery is adapting to our daily use patterns and should get better over time. The more we wait the better it'll get. 

So some positive news, also seeing a few people saying it's getting a bit better everyday, further proving this.

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Mpr658
Apprentice
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Galaxy S10 Series

I'm sure you can turn off the always on display from settings  My phone also loses battery when not using it. I took my phone off charge before I went to sleep at full charge and at half 6am it had lost 10 percent and even with phone in pocket while at work it loses power while idle. We shouldn't have to turn off certain features to maximize battery otherwise what's the point of adding them to the phone

TimC80
Explorer
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Galaxy S10 Series
Spoke with Samsung customer support who were very helpful and logged into my phone remotely. After a wipe. It is now much improved and I have 20h+ of battery time.
Suvasish
Apprentice
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Galaxy S10 Series

I didn't sign up to wiping my phone after 6 days of first buying it, especially after paying £1000. Utterly ridiculous!

Soggles
Explorer
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Galaxy S10 Series

Did you do a full phone reset?

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TimC80
Explorer
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Galaxy S10 Series
Yes, a full backup and restore. The other explanation they gave is that it takes a week for the phone to figure things out. However, it seems there was a software glitch which was causing the fast drain.
TimC80
Explorer
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Galaxy S10 Series
It's not too bad if you backup and restore via the cloud
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Soggles
Explorer
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Galaxy S10 Series

Has it definitely done something since resetting? I'd rather not go through it all if not 

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TimC80
Explorer
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Galaxy S10 Series
For me, yes. But it might be different for you. I only had 14h battery life pre reset.