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Original topic:

S10 Battery Drain

(Topic created on: 30/03/19 14:32)
Jay83
Apprentice
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Galaxy S10 Series

So I've just switched over to a s10+ from iPhone  x and don't get me wrong I'm loving the phone but to me seems the battery life is pritty poor, sent a few emails this morning and lost 5% on battery life?????

1,252 REPLIES 1,252
Ditman
Apprentice
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Galaxy S10 Series

Well f**k me I guess. I don't have the update yet..

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ElfbladE
First Poster
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Galaxy S10 Series

@Barbaraowl wrote:
Hi,

Did you see any improvement?

I am about to give the phone back because I can do it only by 2 weeks from the date I bought it. So I wouldn't like to risk just to try if it gets better

Thank you!

Good that the region you're in allows you to give back the phone, I am not sure if I can do that in Singapore, will be visiting the Samsung Service Center tomorrow.  If I were you, I will definitely return the phone and get my money back!

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cara1
Navigator
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Galaxy S10 Series
Ditman - what country are you in? That could make a massive difference. I ONLY received it by doing a manual check this morning and a number of others in the UK had already received the update so it feels like it's quite random
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Tehki8
Navigator
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Galaxy S10 Series

This site list out the latest firmware for each s10 model and network

 

UK Samsung Direct: https://www.sammobile.com/firmwares/galaxy-s10e/SM-G970F/BTU/

UK EE: https://www.sammobile.com/firmwares/galaxy-s10e/SM-G970F/EVR/

UK 3: https://www.sammobile.com/firmwares/galaxy-s10e/SM-G970F/H3G/

UK o2: https://www.sammobile.com/firmwares/galaxy-s10e/SM-G970F/O2U/

UK Vodafone: https://www.sammobile.com/firmwares/galaxy-s10e/SM-G970F/VOD/

UK Sim Free not from Samsung Direct: https://www.sammobile.com/firmwares/galaxy-s10e/SM-G970F/XEU/

 

Looks like only the Samsung Direct and Sim free models have been getting the latest upddates, 3 firmware since launch.  Network purchased phones require the networks to review and approve the firmware before they are pushed out.  I have the Samsung direct phone and I can confirm have received all 3 firmwares.  The battery drain has been fixed for me.  

 

Check you phone manually Settings > Software Updates > Download and Install, or try the PC Desktop SmartSwitch application there is an option in the tool to check and download firmwares.

For the network phones, I would call up your network provider to pressure them that they are not approving the firmware updates.  That is one reason why I stopped bying my phones from the networks.

 

I hope this helps you guys out?  

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Robertjo
First Poster
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Galaxy S10 Series

Screenshot_20190330-150107_Settings.jpg

 

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Robertjo
First Poster
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Galaxy S10 Series

I understand my above post shows my phone has been off charge for almost 18 hours but to be on 65% after just over 1 hour of screen on time is a joke

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Tehki8
Navigator
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Galaxy S10 Series

@Robertjo wrote:

Screenshot_20190330-150107_Settings.jpg

 


What's your spotify usage (time)?  The battery drain doesn't look too bad, but a could be a bit better.  Have you been on LTE all the time since full charge?

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Robertjo
First Poster
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Galaxy S10 Series
Yeah I tend not to use wifi as I find my wifi isn't as good as my 4g, Spotify as of this exact moment is 53 minutes. I can do an updated picture if you like
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Robertjo
First Poster
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Galaxy S10 Series

Screenshot_20190330-152151_Settings.jpg

 

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MadQueen
Explorer
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Galaxy S10 Series

I just got my update. It didn't say anything about fixing the battery issues and everything we talked about ,but since these updates have some bug-fixes I'm waiting to see what will happen. I wiped out  partition cache and waiting to drain my battery so that I'll give the phone a full charge to see the results of the update  . 

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