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Original topic:

S10 Apps crashing

(Topic created on: 02-03-2021 12:15 AM)
Jennifer
First Poster
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Galaxy S10 Series

Since updating my s10, my phone, contacts and sms services are not working. I go to open the app and it automatically crashes. I have tried resetting, rebooting, removing my Sim.... nothing works. Please help. My phone is useless.

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1 REPLY 1
BandOfBrothers
Samsung Maker ★★
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Galaxy S10 Series

Hi @Jennifer  

 

That's not good  !

Here are some generic troubleshooting tips.

1. Clear your phone's System Cache Files by turning your phone Off and then from a set series of button presses go into the phone's System Files and clear the cache. No information is lost this way. You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone. 

2. Put the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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