@PlusAsh: Sorry to hear that you're experiencing this issue. Can you head to the Members apps and go to Get Help > interactive Checks > USB, and follow the on screen prompts. Does this return any errors? If so, I recommend reaching out to our Help Desk via the link below where an advisor will be on hand to assist you further, and arrange any necessary repairs. Apologies for any inconvenience this may cause you.
@PlusAsh: Thank you for checking that for me. Based on the results of the USB test I recommend getting in touch with our Help Desk using the link above, as this will need to be inspected by one of our engineers under warranty.