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Original topic:

Quick Charge stopped working after update

(Topic created on: 23-11-2022 06:41 PM)
Jakobi
Explorer
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After the September security update, quick charge is no longer working. It seems to have been disabled which has also caused other USB issues (non usb issues). 

-can't connect to laptop
-can't get phone into recovery mode

I was originally told it was my usb port but that's all clean.

I've tried charging with a friend's power delivery charger & fast charging works.

This is a software issue. I know others have this issue too. So I thought I'd share.

If anyone knows how to get to the attention of Samsung engineers please advise.
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11 REPLIES 11
PaulM1
Moderator
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I'm sorry that you've had cause for concern, @Jakobi. Our developers will take a detailed look at this, and will get back to you with a solution, so I recommend that you flag this by completing the Error report at your earliest convenience:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-samsung-members-app/

Jakobi
Explorer
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Thank you for the prompt reply Paul. I've sent the error report as recommended. Do you know how long the turn around is for a response from the developers?
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PaulM1
Moderator
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That's great, @Jakobi. I don't have a timeframe, as they work on a queue-based system. They'll definitely get back to you as soon as possible.

Please update the thread when you hear more.

Jakobi
Explorer
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Thanks for the information Paul. I'll update after I hear from them. The help is much appreciated
Jakobi
Explorer
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I've been monkey-ed around & been told it's a hardware issue 🤷🏻‍♂️
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Luke1931
Explorer
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My s10 phone still dose farst charging.
Lgreenwood
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Jakobi
Explorer
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Mine is intermittently working with quick charge now (Possibly from cleaning port), power delivery always fast charges so 🤷🏻‍♂️
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GalaxyS23Ultra123
Pathfinder
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Xiaomi 12S
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GalaxyS23Ultra123
Pathfinder
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Wrong phone. Xiaomi phone.
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