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Original topic:

Phone battery replacement & physical buttons falling off

(Topic created on: 01-09-2022 08:12 PM)
First Poster

Recently, my S10+ has started to fall appart. 

The power button and bixby button fell off and got lost, whilstvi was changing my sim card, while the volume button has fallen off, but I managed to secure it with a phone case. 


What options do I have, because, with an absence of a power button, I have has to keep my phone on 24/7 (whether on power saving mode or connected to a charger - which spelled doom for my battery which is in need for a replacement)

Thanks in advance.


@dgmjr1998: If your buttons have come away from the main body of the phone then I strongly recommend heading to > Scroll to the bottom of the page > Contact us, and getting in touch with our Help Desk via your preferred channel, and an advisor can arrange for the phone to be repaired by an authorised Samsung engineer.

In the meantime, you can access the Power menu by swiping from the top of the screen to the bottom, then again to enlarge the Quick Panel, and tapping the Power button in the top right hand corner. I hope this helps.