22-07-2021 11:29 PM in
23-07-2021 05:59 AM in
The phone has built in diagnostic tool that may help @Folzy
I assume the phone hasn't been accidentally bumped or has had water damage.
If a screen protector is applied this could be causing issues.
If not then seek assistance from a Samsung Experience Store or Samsung Service Centre.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "