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Original topic:

Partial responsive screen

(Topic created on: 23-07-2021 05:59 AM)
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Folzy
First Poster
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Does anyone know what to do to get the screen back in working order. I suddenly noticed that anything on the line of the camera and immediately below is unresponsive but the rest of the screen  is fine. I have looked online for answers but they don't seem to work. My business is on my phone as I run an e-commerce store and constantly need to post about it on social media.


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BandOfBrothers
Samsung Members Star ★★
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The phone has built in diagnostic tool that may help @Folzy 

  • Dial *#0*# in your phone app and use the tool there.
  • Launch your Samsung Members App and use the tool in there.

I assume the phone hasn't been accidentally bumped or has had water damage.

If a screen protector is applied this could be causing issues.

If not then seek assistance from a Samsung Experience Store or Samsung Service Centre.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "