@Lilley73 wrote:
Hi
I have spoken to Samsung support team several times.phone and 20 odd emails.
All I get is very sorry but the best we can do is reset your upgrade lounge and try again. I explained they also say I'm no longer eleigable for the promotion and offered me a £20 voucher when ordering.
I did explain the earbuds I have now lost out on cost £130 in the shop. Not to mention i am buying the phone on intrest free credit so £20 at checkout means nothing.
Then phones out of stock.
So waited over a month for nothing
Lost out on free earbuds
Hrs on phone and emails
Paid £89 deposit over a month ago
Day off work for phone delivery (never came)
Now out of stock.
Compensation for all that £20 voucher and still no phone.
Loyalty means nothing. We have 2 Samsung phones a tablet,fridge freezer,TV,soundbar,smartwatch.
Maybe time to switch brands😡☹
@Lilley73 wrote:
Hi
I have spoken to Samsung support team several times.phone and 20 odd emails.
All I get is very sorry but the best we can do is reset your upgrade lounge and try again. I explained they also say I'm no longer eleigable for the promotion and offered me a £20 voucher when ordering.
I did explain the earbuds I have now lost out on cost £130 in the shop. Not to mention i am buying the phone on intrest free credit so £20 at checkout means nothing.
Then phones out of stock.
So waited over a month for nothing
Lost out on free earbuds
Hrs on phone and emails
Paid £89 deposit over a month ago
Day off work for phone delivery (never came)
Now out of stock.
Compensation for all that £20 voucher and still no phone.
Loyalty means nothing. We have 2 Samsung phones a tablet,fridge freezer,TV,soundbar,smartwatch.
Maybe time to switch brands😡☹
Was told various reasons my order was not complete. 1. My order was received and I got a shipping date of 21 March. 2. I was told My order had been delivered so I felt accused of theft whilst an "investigation" took place. I was told my phone would be sent if it was proved the order had not been sent. I shiver to think what would have happened if they decided the delivery was made to me. There was no mention at this point that the phone was not in stock. 4. The supervisor told me that the manager said the phone is out of stock. I found this difficult to believe as the phones are readily available in shops. Samsung then cancelled my order without asking me what i wanted and no alternative choices were given. Instead an insulting £30 of vouchers was offered as a gesture of goodwill. This has all caused me a great deal of stress. No emails or phone calls were answered until I spoke to a nice supervisor who immediately commenced the investigation. I have asked for details of how to officially complain but as yet no response. At one point a manager was clearly available but the telephonist had to keep going to him for his response to my questions.
