Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

one ui 3.1

(Topic created on: 02/03/21 22:33)
OnEUIupdates
Explorer
Options
Galaxy S10 Series

I have updated my phone to one ui 3.1 and my WiFi is really slow and my mobile data doesn't work when I turn it on. One ui sometimes freeze when I tried close all of the apps. I have cleared cache and it didn't work. Samsung have to fix this issue as the update is not stable as they are releasing update without see the different issues that customers face.
 
0 Likes
Reply
15 REPLIES 15
SupremeNoteFan
Observer
Options
Galaxy S10 Series
Hi,

Sorry to hear about your Wi-Fi issues perhaps a few suggestions below may help:

- Forget your WiFi networks on your phone and re-register the WiFi network

- Factory reset your wireless internet router

- Run a speed check at both peak and non peak times across multiple days to measure the performance

- Connect to a different WiFi network to check if the problem still persists, it may be that it's the phone or the router

- Back up then factory reset your phone

Hope this helps. Take care.
0 Likes
Reply
Ksmy89
Voyager
Options
Galaxy S10 Series
What build number are you on for 3.1?
0 Likes
Reply
SupremeNoteFan
Observer
Options
Galaxy S10 Series
There are 4 latest builds referenced

N976BXXS6EUA1 (official patch notes)

The three others I've attached.

Please note device models and carrier networks do have different core builds of software updates.

Screenshot_20210303-101503_Software update_35110.jpg

0 Likes
Reply
OnEUIupdates
Explorer
Options
Galaxy S10 Series
g970fxxu9fudbd
0 Likes
Reply
OnEUIupdates
Explorer
Options
Galaxy S10 Series
i am on the this build number g970fxxu9fudbd
0 Likes
Reply
OnEUIupdates
Explorer
Options
Galaxy S10 Series
keyboard is keep on crashing

Screenshot_20210303-113137_Device care.jpg

0 Likes
Reply
Ksmy89
Voyager
Options
Galaxy S10 Series
Is this not for Note 10+? I was asking the OP what build they are on for s10 series
0 Likes
Reply
SupremeNoteFan
Observer
Options
Galaxy S10 Series
Yes I see and recognise this issue, perhaps for a short time try using an alternative keyboard such as Googles keyboard?
0 Likes
Reply
OnEUIupdates
Explorer
Options
Galaxy S10 Series
OK thank you
0 Likes
Reply