one ui 3.1

[Anonymous User]

I have updated my phone to one ui 3.1 and my WiFi is really slow and my mobile data doesn't work when I turn it on. One ui sometimes freeze when I tried close all of the apps. I have cleared cache and it didn't work. Samsung have to fix this issue as the update is not stable as they are releasing update without see the different issues that customers face.

[SupremeNoteFan]

Hi,

Sorry to hear about your Wi-Fi issues perhaps a few suggestions below may help:

- Forget your WiFi networks on your phone and re-register the WiFi network

- Factory reset your wireless internet router

- Run a speed check at both peak and non peak times across multiple days to measure the performance

- Connect to a different WiFi network to check if the problem still persists, it may be that it's the phone or the router

- Back up then factory reset your phone

Hope this helps. Take care.

[Ksmy89]

What build number are you on for 3.1?

[SupremeNoteFan]

There are 4 latest builds referenced

N976BXXS6EUA1 (official patch notes)

The three others I've attached.

Please note device models and carrier networks do have different core builds of software updates.

[Anonymous User]

g970fxxu9fudbd

[Anonymous User]

i am on the this build number g970fxxu9fudbd

[Anonymous User]

keyboard is keep on crashing

[Ksmy89]

Is this not for Note 10+? I was asking the OP what build they are on for s10 series

[SupremeNoteFan]

Yes I see and recognise this issue, perhaps for a short time try using an alternative keyboard such as Googles keyboard?

[Anonymous User]

OK thank you