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Original topic:

One UI 3.0

(Topic created on: 09-02-2021 03:31 AM)
Cosmo Poon
First Poster
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Galaxy S10 Series

What happened in my secure folder showing that -299GB/0GB? and I can't see the image in my gallery of secure folder.

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2 REPLIES 2
CrazyTom2k2
Samsung Maker ★
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Galaxy S10 Series
Hey there Cosmo Poon! 🙂

Sounds like your secure folder might be corrupted. As it's a "secure" folder, meaning it's encrypted, I'm not 100% sure there's a way to fix it. If you've got any access to your secure folder, I'd suggest backing up all your files, resetting Secure Folder, and then restoring all of the files back into the folder.

Hope this helps,
Tom 🙂
JAMES4578
Samsung Maker ★
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Galaxy S10 Series

Hi @Cosmo Poon  Further to @CrazyTom2k2 's helpful   comment  ,   previously some customers have found  that if you back up then restore your secure folder, the apps, files returned  even if they had disappeared before backup.  Additionally on an Android forum advice from one member  a while ago was to  go to the app store and uninstall any of the updates in the apps where there is a problem and then reinstall.  In their case it seemed to fix the issue.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.

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