27-10-2020 07:33 PM - last edited 27-10-2020 07:35 PM
Since the last update 3 days ago, I am having issues connecting to my network and mobile data.... I have spoken to my provider who says there are definintely no network issues with them, so it is to do with the Samsung update.
On the scroll down screen my airplane mode is constantly in a light blue shadow since the update and I have been told this is probably part of the issue, but after lots of tries (inc a factory reset) nothing helps... Anyone else have this issue and know how to fix it???
Thanks
Zoe
27-10-2020 10:41 PM in
i just updated and have the same problem. i movee the sim to my old phone now where they work normally.
27-10-2020 11:29 PM in
Sorry if I dont reply to your first problem but I got a similar issue and I'm trying to don't be in panic.
I got stucked on Volume Down pressed by default for no reason, so I'd like to ask you if it's the same case or it's just a coincidence, cause I was looking at the top of your screen.
Now I'm stucked in Safe Mode and don't know what to do.
28-10-2020 12:36 AM - last edited 28-10-2020 12:39 AM
31-10-2020 06:39 AM in
Just did the update, now it can't find my sim card. Checked with carrier, its not on their end. Really frustrating.
31-10-2020 07:02 AM in
Hi Zoe,
I am experience this exact issue. Did you manage to resolve it?
Nicola
01-11-2020 02:39 PM in
Yes, mine works on other phones, so it is definitely the phone after the upgrade and not the network... Should have an engineer visit on Thursday but bet that will not happen now with lockdown!.. My old phone is so slow it is very difficult trying to use it and have only had my S10 lite since May.... hope it gets sorted soon.. so frustrating
01-11-2020 02:39 PM in
yes tried that ... does not go off!... Should have an engineer visit on Thursday but bet that will not happen now with lockdown!.. My old phone is so slow it is very difficult trying to use it and have only had my S10 lite since May.... hope it gets sorted soon.. so frustrating
01-11-2020 02:40 PM in
very frustrating... was hoping they would realise the problem and sort a new upgrade to repair it.. no such luck
01-11-2020 02:41 PM in
no... am waiting for an engineer visit, and if they cannot fix it then it will be a new phone. Thankfully I am still under warranty. good luck