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Original topic:

not able to answer calls s10+

(Topic created on: 14/03/19 11:09)
Ellabella
First Poster
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Galaxy S10 Series

am not able to answer calls but can hear the phone ringing just not showing up on the screen 

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14 REPLIES 14
Hackett
Voyager
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Galaxy S10 Series
Is someone phoning you on WhatsApp by any chance. If so you need to unlock and open the phone .
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lisafox16
Voyager
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Galaxy S10 Series

Wow didn't know that! Thanks for that. I had my daughter phone me from abroad recently on WhatsApp and was trying to answering it on my car bluetooth but it wouldn't for some reason. This is obvioulsy the reason! Thanks!

Hackett
Voyager
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Galaxy S10 Series
My daughter always phones me through it and its annoying that it just makes the sound and can't answer without unlocking it.
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Ellabella
First Poster
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Galaxy S10 Series

not WhatsApp only even normal calls its so frustrating 

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Hackett
Voyager
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Galaxy S10 Series
Is there anything turned of in the phone app.
Settings. Apps .. phone..
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Hackett
Voyager
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Galaxy S10 Series

Screenshot_20190314-111024_Samsung Internet.jpg

Try this

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Hackett
Voyager
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Galaxy S10 Series
I've just done the same for WhatsApp as above and I've turned telephone on to see if that solves that problem for me.
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Ellabella
First Poster
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Galaxy S10 Series
everything is on when I switch off and on again first call was able to see and answer after that situation went back to no showing on screen
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Cazza81
New Member
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Galaxy S10 Series

Has anyone solved this yet?

 

My phones has started to do this.

 

All my notifications and settings are correct but it's not unlocking