No wireless charging since yesterday’s update

[Organum]

Since yesterday's update for finger id and bio security probs wireless charging has stopped after working fine.

On placing the S10+ on the base it makes the charge sound but does not charge.

i have dug out the fast charger and that is fine.

any ideas? Thanks

[SaudA]

Hi @Organum

Try a Soft Reset to refresh the systems: Press and hold the Power and Volume Down buttons for 12 seconds until the restarts. Does this help? Can I also take the model number of the Wireless charger you're using?

[Numpteenutz]

I have the same issue after the latest update no wireless charging. Reset the phone no joy

[Organum]

In the end I found that 3 resets did the trick or at least after 3 resets wireless charging resumed.

I also have 3 screenshots since this is the same key presses! You just have to be brave and continue to hold the power + volume down until the Samsung boot screen appears. To make sure I continued to hold until the Samsung screen had appeared again and then released. Probably black magic but there we are.

Good luck