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Original topic:

no life on S10e after latest update

(Topic created on: 07-04-2021 08:09 PM)
Rick4
First Poster
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Galaxy S10 Series

I don't know what's going on.  After the latest update on my Galaxy S10e, the phone turned off and I'm not able to get it started. There are no signs of life on this device even after several attempts to reboot.  Even attaching my charger won'y get to light up. 

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3 REPLIES 3
Nulltooth23
First Poster
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Galaxy S10 Series
Will it enter safe mode as this hapened on my old a70 and i managed to fix it by clearing something in there?
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JAMES4578
Superuser I
Superuser I
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Galaxy S10 Series

Hi @Nulltooth23  Ideally queries such as this should be in  Smartphone section and 10 series is here https://eu.community.samsung.com/t5/galaxy-s10-series/bd-p/uk-galaxy-2019   However realise you are a new member.

Firstly can you try another  cable/charger  in case there is any issue with your current one?

Certainly you could  try and enter safe Mode to see if that provides a solution , power off and on your Device,when Samsung logo appears press and hold down the Volume Down key.  See more here https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

However you may need  to plug into laptop/Pc and attempt to  enter Recovery Mode.   

Press Volume Up + Bixby + Power key, until the Samsung logo appears. Once successful  navigate  using the Volume key; select the  option using the Power key. Select 'Reboot system Now'. However  be careful to   not  'wipe data/factory reset'  as this   will delete  your data.

If all this to no avail  the device may need a repair.

 

 

 

 

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harris_barris
Navigator
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Galaxy S10 Series
Should probably advise to back up your data before doing this. Just in case... better to be safe and all that jazz...
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