07-04-2021 07:09 PM in
I don't know what's going on. After the latest update on my Galaxy S10e, the phone turned off and I'm not able to get it started. There are no signs of life on this device even after several attempts to reboot. Even attaching my charger won'y get to light up.
08-04-2021 12:27 AM - last edited 08-04-2021 12:27 AM
Hi @Nulltooth23 Ideally queries such as this should be in Smartphone section and 10 series is here https://eu.community.samsung.com/t5/galaxy-s10-series/bd-p/uk-galaxy-2019 However realise you are a new member.
Firstly can you try another cable/charger in case there is any issue with your current one?
Certainly you could try and enter safe Mode to see if that provides a solution , power off and on your Device,when Samsung logo appears press and hold down the Volume Down key. See more here https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
However you may need to plug into laptop/Pc and attempt to enter Recovery Mode.
Press Volume Up + Bixby + Power key, until the Samsung logo appears. Once successful navigate using the Volume key; select the option using the Power key. Select 'Reboot system Now'. However be careful to not 'wipe data/factory reset' as this will delete your data.
If all this to no avail the device may need a repair.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.