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Original topic:

No Benefits tab in Members app. How to claim Galaxy buds?

(Topic created on: 14/10/19 11:44)
Natalija
Apprentice
Options
Galaxy S10 Series

Hello,

 

There is a new promotion for Galaxy Buds with S10 purchase from 10/10/19. However there is no Benefits Tab in the Samsung Members app, so how to claim the offer?

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Solution
Natalija
Apprentice
Options
Galaxy S10 Series

Got it working through the computer - use this link https://www.samsung.com/ie/galaxy-buds-offer/ 

 

However I have selected that I'm a business customer on the bottom of the page and went from there. 

 

Hope this helps

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Solution
James76G
Apprentice
Options
Galaxy S10 Series

I realise you've sorted this but for any others reading and experiencing the same thing, you have to redeem for the Buds via the Members app on your new device. You can't redeem using your old device. 

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5 REPLIES 5
CarlH
Moderator
Moderator
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Galaxy S10 Series

Hi @Natalija. Is your software up to date? I've just taken a look and the Benefits button is just below the Samsung Members logo at the top.

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Natalija
Apprentice
Options
Galaxy S10 Series

Yes it did ask me for an update yesterday, so got it all installed.

 

I got claim done through the computer via business customer - as this was the only way to do it.

 

Thanks a lot

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Dornmclovin
New Member
Options
Galaxy S10 Series

How did you go about claiming the buds as I'm having the same problem. Thanks 

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Solution
Natalija
Apprentice
Options
Galaxy S10 Series

Got it working through the computer - use this link https://www.samsung.com/ie/galaxy-buds-offer/ 

 

However I have selected that I'm a business customer on the bottom of the page and went from there. 

 

Hope this helps

View solution in context

Solution
James76G
Apprentice
Options
Galaxy S10 Series

I realise you've sorted this but for any others reading and experiencing the same thing, you have to redeem for the Buds via the Members app on your new device. You can't redeem using your old device. 

View solution in context