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Original topic:

New email

(Topic created on: 19-08-2022 08:25 PM)
sueliz0201
First Poster
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Galaxy S10 Series
Has anyone had a new email address and been unable to add it to account?
Apparently it's not possible, just been told I need to access the email address that no longer exists!! 
What I don't get is why on bank, hmrc, Google and every where else it can be done online but Samsung make it impossible plus account department speak to you in a very aggressive and condescending manner. 
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2 REPLIES 2
Flintstone
Voyager
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Galaxy S10 Series
I think you can only have one email address for your Samsung account, you can change your email account to another email address , but you cannot have 2 email addresses for one Samsung account .
sueliz0201
First Poster
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Galaxy S10 Series
I was trying to change it, but its taken me over 20 emails, seven phone calls and a visit to Trafford Centre store, where basically no one had a clue. Finally spoke to Neima at customer service who helped me, but the actual accounts department are yhe worst I have ever had to deal with.
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