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Original topic:

My samsung pass is not working, not recognising my fingerprint

(Topic created on: 26-10-2019 09:12 PM)
sheplfc74
Voyager
Options
Galaxy S10 Series

My samsung pass is not working, its wont recognise my fingerprint, other app are, ive not got the option to log into it via a pin code, and i only have 3 attempts left... How do i turn it off, or get into it? What can I do??

24 REPLIES 24
ChrisM
Moderator
Moderator
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Galaxy S10 Series

Hi @sheplfc74 

 

Did you manage to get this sorted?

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Melrayne
Apprentice
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Galaxy S10 Series

I'm having the same issue after an update yesterday. All other fingerprint apps are working fine. Samsung Pay and Samsung Pass are not recognizing my print.

sheplfc74
Voyager
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Galaxy S10 Series

Nope, still not working, think its since this fingerprint update?

sheplfc74
Voyager
Options
Galaxy S10 Series

Exactly the same here, recognises most prints/apps, but if it askes 2 do anything with pass i just cancel it, just incase it locks me out for some reason, what are we supposed to do.? Come on SAMSUNG.

S10 is all over the place...

Melrayne
Apprentice
Options
Galaxy S10 Series

@sheplfc74 wrote:

Exactly the same here, recognises most prints/apps, but if it askes 2 do anything with pass i just cancel it, just incase it locks me out for some reason, what are we supposed to do.? Come on SAMSUNG.

S10 is all over the place...


Frustrating because I use Pass a lot and don't know my logins (future note to write them down from now on) and I use Samsung Pay a lot - which I looked like a giant mess yesterday trying to pay for my purchase with a huge line behind me but I hadn't brought my cards in the store because I haven't had to. =/

smiley
Helping Hand
Options
Galaxy S10 Series

Have you tried to remove all finger prints and rescan them again since the last update.  I had some issues of similar sorts with recognition of my previous prints, but I deleted them all and created a new record of my prints and which resolved this for me.  

 

Also do you use a screen protector that is non-standard ?  Also something to consider and after market screen protectors have been a bugbear for some time.  The increased security of the recent update may be causing some issues with the screen protectors that may have previously worked.  Just a guess !

 

-Smiley   

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TessM
Moderator
Moderator
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Galaxy S10 Series

Hey @Melrayne ,

 

are you able to give a go at the steps kindly provided by @smiley ?

Melrayne
Apprentice
Options
Galaxy S10 Series

@smiley wrote:

Have you tried to remove all finger prints and rescan them again since the last update.  I had some issues of similar sorts with recognition of my previous prints, but I deleted them all and created a new record of my prints and which resolved this for me.  

 

Also do you use a screen protector that is non-standard ?  Also something to consider and after market screen protectors have been a bugbear for some time.  The increased security of the recent update may be causing some issues with the screen protectors that may have previously worked.  Just a guess !

 

-Smiley   


I can try removing and rescanning fingerprints later today but no, no screen protector. It's odd. Lock screen and everything else is working, just not Pass or Pay. 

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OPENTS
First Poster
Options
Galaxy S10 Series
Removing existing fingerprints and re-add fix the issue with Samsung Pass.