My samsung pass is not working, not recognising my fingerprint

[sheplfc74]

My samsung pass is not working, its wont recognise my fingerprint, other app are, ive not got the option to log into it via a pin code, and i only have 3 attempts left... How do i turn it off, or get into it? What can I do??

[ChrisM]

Hi @sheplfc74 

Did you manage to get this sorted?

[Melrayne]

I'm having the same issue after an update yesterday. All other fingerprint apps are working fine. Samsung Pay and Samsung Pass are not recognizing my print.

[sheplfc74]

Nope, still not working, think its since this fingerprint update?

[sheplfc74]

Exactly the same here, recognises most prints/apps, but if it askes 2 do anything with pass i just cancel it, just incase it locks me out for some reason, what are we supposed to do.? Come on SAMSUNG.

S10 is all over the place...

[Melrayne]

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@sheplfc74 wrote:

Exactly the same here, recognises most prints/apps, but if it askes 2 do anything with pass i just cancel it, just incase it locks me out for some reason, what are we supposed to do.? Come on SAMSUNG.

S10 is all over the place...

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Frustrating because I use Pass a lot and don't know my logins (future note to write them down from now on) and I use Samsung Pay a lot - which I looked like a giant mess yesterday trying to pay for my purchase with a huge line behind me but I hadn't brought my cards in the store because I haven't had to. =/

[smiley]

Have you tried to remove all finger prints and rescan them again since the last update.  I had some issues of similar sorts with recognition of my previous prints, but I deleted them all and created a new record of my prints and which resolved this for me.  

Also do you use a screen protector that is non-standard ?  Also something to consider and after market screen protectors have been a bugbear for some time.  The increased security of the recent update may be causing some issues with the screen protectors that may have previously worked.  Just a guess !

-Smiley   

[TessM]

Hey @Melrayne ,

are you able to give a go at the steps kindly provided by @smiley ?

[Melrayne]

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@smiley wrote:

Have you tried to remove all finger prints and rescan them again since the last update.  I had some issues of similar sorts with recognition of my previous prints, but I deleted them all and created a new record of my prints and which resolved this for me.  

Also do you use a screen protector that is non-standard ?  Also something to consider and after market screen protectors have been a bugbear for some time.  The increased security of the recent update may be causing some issues with the screen protectors that may have previously worked.  Just a guess !

-Smiley   

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I can try removing and rescanning fingerprints later today but no, no screen protector. It's odd. Lock screen and everything else is working, just not Pass or Pay. 

[OPENTS]

Removing existing fingerprints and re-add fix the issue with Samsung Pass.