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Original topic:

my incoming call screen has disappeared

(Topic created on: 29-04-2020 10:48 PM)
Julier58
First Poster
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Galaxy S10 Series

hi 

My incoming call screen has disappeared. On my s10

I cannot answer incoming calls. The phone rings, but the screen which shows who's calling and the ability to answer the call, is no longer there.

I have to wait for the caller to ring off, go on missed calls, then ring back. 

Can anyone give me a solution to this problem please? Before this phone goes in the bin

Thank you

 

3 REPLIES 3
BandOfBrothers
Superuser II
Superuser II
Options
Galaxy S10 Series

Can you try a soft reboot by turning the phone Off and On if you haven't already.

 

First try Safe Mode which disables any downloaded apps and leaves the stock ones working and then see what happens. If it stops then one or more of your apps are causing this. Come out of Safe Mode and start deleting your most recent apps one at a time until it stops.

 

If the issue does not stop in Safe Mode then..

 

1. Turn the phone off and then from a set series of button presses go into the phones system files and clear the cache.  No info is lost this way.

 

If no help....

 

2. Back up and remove any relevant Sd card and factory reset as a last resort.

 

If no help.....

 

3. Use a Samsung Experience Store  / Samsung Service Centre when they re open after the COVID-19 pandemic.

 

I wish you all the best with this situation. 

 

🌈 Stay Safe  🌈 

 

 


Current Phone > Samsung Z Fold³ 5G.

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Lisa_11
First Poster
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Galaxy S10 Series

Must be a bug as my sons phone has done the same thing 

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Kubilay
First Poster
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Galaxy S10 Series

I have the same problem incoming calls from lines disappear. Inthe other hand incoming calls from WhatsApp appear. 

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