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Original topic:

My galaxy s10 isn't receiving android 10

(Topic created on: 09-10-2020 05:34 PM)
KhaledOdeh
First Poster
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Galaxy S10 Series

I got an s10 last week

It's from America (at&t)

I live in jordan (middle east)

I downloaded smart switch and it gave me that they're no updates

Screenshot_20201009-124223_Settings.jpg

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7 REPLIES 7
TessM
Moderator
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Galaxy S10 Series

Hey @KhaledOdeh ,

 

as Samsung EU/UK our support is a bit limited on devices from outside this area. However, I would advise downloading the Smart Switch programme to your PC, connecting your phone and then, if available, you will be prompted to download it. Whatever region your handset is produced for, Smart Switch would be able to update the software (if there's an update available). Here is a link to the programme - https://www.samsung.com/us/support/owners/app/smart-switch

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KhaledOdeh
First Poster
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Galaxy S10 Series

I did, and it didn't give me any available updates. I'm worried that I won't get any updates at all

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TessM
Moderator
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Galaxy S10 Series

In this case, you will need to reach our Team in the region where you get the phone so they can provide you with the right information. You can find their contact details HERE.

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KhaledOdeh
First Poster
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Galaxy S10 Series

I'm getting confused by the site, i can't get any help

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TessM
Moderator
Moderator
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Galaxy S10 Series

You can find all their available contact methods HERE.

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KhaledOdeh
First Poster
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Galaxy S10 Series

Not available in my location

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WelshPaul
Helping Hand
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Galaxy S10 Series

@KhaledOdeh wrote:

It's from America (at&t)

I live in jordan (middle east)


You won't get any updates as Samsung won't push any to devices used in countries where the device wasn't originally purchased. Grab the firmware from sammobile and use Odin to flash it to the phone.


My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS. Samsung One Ui 3.1 / Android 11.

Samsung Galaxy Watch3 > Model: SM-R840.
Samsung Galaxy Buds+ > Model: SM-R175.