my galaxy bud have not arrived yet

[elliot_bee_h0pe]

i preorded the samsung galaxy s10+ on o2 and i claimed my galaxy buds. Got an email that said they had verified my order and i would get an email within 7 days, it has now almost been 3 weeks and i don't have any email from samsung about the galaxy buds and they have not been deliverd to my house. What should i do

[BandOfBrothers]

I'd personally double check the small print of the offer to check what it says about delivery timeframes @elliot_bee_h0pe 

Check any Spam email inboxes for emails.

The full Terms and Conditions and what to do for support are here in the T&C's.

Also

 " 17.    The Reward will be delivered within thirty (30) days of the Claim being validated to the postal address provided in the Claim.  "

[HR_Hamza]

I suggest you check the following forum: https://eu.community.samsung.com/t5/Galaxy-S10e-S10-S10/Has-anyone-received-their-buds-yet-UK/m-p/10...

[HR_Hamza]

Alot of updates on there

[Grant1963]

Hi

I've been waiting 35 days haven't received my promotion galaxy buds, nobody can contact the promotions depart, Samsung support have been trying for the last 5 days, I can't due to there opening times 9 till 5 as I'm working, not sure what to say

[Leebee123]

I have been waiting 37 days for mine now and all I get from them is we are having problems with getting more orders  than we expected just a joke but u can buy buds in shop

[Grant1963]

I'm on day 41 and still got no buds, I have spent £2200 on a Galaxy Note 9, a Galaxy watch 46mm and Galaxy S10 plus, obviously not enough, when i brought the Galaxy watch I was meant to get a duo charger, guess what, never got that either, the promotions team are a joke, where is the Samsung Management to sort this mess out

[Grant1963]

Just like Big Brother House, day 42, I've received my buds, come on Samsung you need to sort out your Promotions team 

[AY22]

Samsung has done a scam big time! I am the same 

[AY22]

I have waited two months. All phone calls waste of time. All emails bounced back! Scam big time