26-03-2019 06:13 PM in
i preorded the samsung galaxy s10+ on o2 and i claimed my galaxy buds. Got an email that said they had verified my order and i would get an email within 7 days, it has now almost been 3 weeks and i don't have any email from samsung about the galaxy buds and they have not been deliverd to my house. What should i do
27-03-2019 05:18 AM in
I'd personally double check the small print of the offer to check what it says about delivery timeframes @elliot_bee_h0pe
Check any Spam email inboxes for emails.
The full Terms and Conditions and what to do for support are here in the T&C's.
" 17. The Reward will be delivered within thirty (30) days of the Claim being validated to the postal address provided in the Claim. "
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
26-04-2019 07:32 AM in
I've been waiting 35 days haven't received my promotion galaxy buds, nobody can contact the promotions depart, Samsung support have been trying for the last 5 days, I can't due to there opening times 9 till 5 as I'm working, not sure what to say
01-05-2019 02:58 AM in
I'm on day 41 and still got no buds, I have spent £2200 on a Galaxy Note 9, a Galaxy watch 46mm and Galaxy S10 plus, obviously not enough, when i brought the Galaxy watch I was meant to get a duo charger, guess what, never got that either, the promotions team are a joke, where is the Samsung Management to sort this mess out