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Original topic:

My albums have disappeared from my gallery.

(Topic created on: 10-04-2022 10:39 AM)
subzali
Apprentice
Options
Galaxy S10 Series
I had 8 albums in my Gallery and they all disappeared.  I have lost all my pics and videos, I'm so upset! How do I get them back? Please help. 
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9 REPLIES 9
rogersdave77
Helping Hand
Options
Galaxy S10 Series
Have you tried turning phone off and back on?
Check recycling bin as they would be stored for 30 days before deleted
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AndrewL
Moderator
Moderator
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Galaxy S10 Series

@subzali: Please can you also try heading to the Gallery app > Select the Albums tab > Tap the 3 dots in the top right > Hide or Unhide Albums, and check here to see if your albums are hidden. If not, check the Recycle Bin by tapping the 3 lines in the bottom right of the Gallery app > Recycle Bin. 

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subzali
Apprentice
Options
Galaxy S10 Series
I checked the recycling bin but they were not in there.
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subzali
Apprentice
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Galaxy S10 Series
Tried all that but they're not there.
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CarlH
Moderator
Moderator
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Galaxy S10 Series

Are the pictures appearing in your Google Photos app? 

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subzali
Apprentice
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Galaxy S10 Series
Yes, they are all there
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Aronovic
Explorer
Options
Galaxy S10 Series
More likely that Google photos cleared them after synchronising your account. Hopefully no image data got lost in the transition.
subzali
Apprentice
Options
Galaxy S10 Series
Well, all the videos and pics that disappeared are in Google now, so happy they weren't lost completely. :smiling-face:
subzali
Apprentice
Options
Galaxy S10 Series
Thank you all for your help :smiling-face:
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