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Original topic:

My albums have disappeared from my gallery.

(Topic created on: 10-04-2022 08:12 PM)
subzali
Apprentice
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I had 8 albums in my Gallery and they all disappeared.  I have lost all my pics and videos, I'm so upset! How do I get them back? Please help. 
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11 REPLIES 11
rogersdave77
Helping Hand
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Have you tried turning phone off and back on?
Check recycling bin as they would be stored for 30 days before deleted
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AndrewL
Moderator
Moderator
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@subzali: Please can you also try heading to the Gallery app > Select the Albums tab > Tap the 3 dots in the top right > Hide or Unhide Albums, and check here to see if your albums are hidden. If not, check the Recycle Bin by tapping the 3 lines in the bottom right of the Gallery app > Recycle Bin. 

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subzali
Apprentice
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I checked the recycling bin but they were not in there.
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subzali
Apprentice
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Tried all that but they're not there.
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CarlH
Moderator
Moderator
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Are the pictures appearing in your Google Photos app? 

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subzali
Apprentice
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Yes, they are all there
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Aronovic
Pathfinder
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More likely that Google photos cleared them after synchronising your account. Hopefully no image data got lost in the transition.
subzali
Apprentice
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Well, all the videos and pics that disappeared are in Google now, so happy they weren't lost completely. :smiling-face:
subzali
Apprentice
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Thank you all for your help :smiling-face:
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