missing photos following back up

[Jennypenny]

I recently backed up my phone to allow a repair to take place. When my phone was returned and I restored the data there seems to be photos missing. It looks like photos from the period from Jan to April? Is there a way to check if these have in fact been backed up before the phone was cleared for repair?
Many thanks

[strawberry cake]

hi @Jennypenny 

to where did you backup your precious photos please?

☺

[Jennypenny]

I backed them up to the Samsung cloud. I had to upgrade to the next level of storage due to having so many

[Jennypenny]

I backed them up to the Samsung cloud. I had to upgrade to the next level of storage due to having so many

[strawberry cake]

hi @Jennypenny 

may you please double check if your photos are on this link?

support.samsungcloud.com

☺

[strawberry cake]

if photos are not on the clouds link : 

support.samsungcloud.com

reach out to Samsung Cloud Team for further confirmation

https://help.content.samsung.com/csweb/main/main.do

click "Samsung Cloud" > Enquiry > Sumit your report 

again, we cannot restore something which were not backed up

thanks  ☺ 

[Jennypenny]

Hi @lunaticore I logged into this but can't find a way to see what is stored as the back up it only shows me how much has been stored. Any ideas how to look?
Thanks

[strawberry cake]

hi @Jennypenny 

you may reach out to Samsung Cloud Team for further confirmation

https://help.content.samsung.com/csweb/main/main.do

click "Samsung Cloud" > Enquiry > Sumit your report 

thanks