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Original topic:

Lost shared folder s10+

(Topic created on: 10/06/19 23:25)
Cammas
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Galaxy S10 Series

Hi, just upgraded my phone and since I have done so I can't get my shared folder I Have with my wife. It's a folder full of our sons pictures and I really want it. Can anyone explain how I can retrieve it please.  I was apparently I admin/creator of the album 

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caitiecat
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Galaxy S10 Series

Hi Cammas, 

 

I was having the same issue upgrading from my Samsung s9+ to the s10+ and could find no solution on the internet. I finally figured it out. Go to Settings --> Accounts and Backups --> Accounts--> Samsung account (should show your email address)--> Groups. Then click the appropriate Group. Members are listed at the top, and Supported Apps are listed below. Click Gallery. I had to verify my identity with a texted verification code and accept some terms and conditions. Then it takes you to your Gallery app where you can now see all of your shared albums! I hope this helps you!

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