Are you able to try the case on another phone @marc211 as a process of elimination ?
From a Google Search.
🌈 Stay Safe & Stay Alert. 🌈
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.
I found that when i had problem as good as the case is, samsung tech staff knew nothing about it. I had to get used to a feature not working.
I have been having issues this time flowing updates. It stopped working