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Original topic:

Inable to acess themes

(Topic created on: 01-03-2020 04:18 PM)
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Para5788
Student
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Hi everyone I've just bought an S10 plus but unable to access themes I've followed advice from third party sites but still unable to retrieve previous bought stuff ot buy upgraded themes either can anyone help/advise please ?

With thanks 

Alastair 

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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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What happens when you long press on a blank space on your homescreen and choose themes @Para5788  and Then press the burger button in the top Rh corner and choose my stuff and or.choose a theme.

 

i.e do you get any tyle of pop up message / warning or what does happen ?

 

Where did you buy the phone from may I ask ?

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Para5788
Student
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Hi there thanks for the reply 
The phone was brand new and sealed in a box provided by EE UK 
The phone will allow me access to "Wallpaper" "Widgets" and "Home screen options"
but not allow me access to "Themes"
There is no sign of prompt or pop up at all 
Like I said earlier I have restarted and followed advice from other Samsung sites to no avail 
What's the next move them please

With thanks 
Alastair 

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BandOfBrothers
Samsung Members Star ★★
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Perhaps take a look at Galaxy-S10e-S10-S10-S10-5G/Can-t-download-THEMES-on-S10-or-S10  and Galaxy-Note9/Samsung-Themes-will-not-download. 

 

If this or any other tips via a Google search does not yield further help then take the phone back to the source that supplied it to you.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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