I can't update my device

[oluwarantimisirere]

Each time I search for updates on my Samsung Galaxy S10 the result i get is "your device isn't supported " what do i need to do?

[Maroš]

what u want to update? one ui or ?

[oluwarantimisirere]

Software update

[Maroš]

samsung have to send it out, but u will get it, just everyday have a look on it and try

[oluwarantimisirere]

I have tried checking on many occasions but the response i get is still the same since February that's why I'm a little bit worried

[Notty72]

try a software update on your computer download the software off the samsung website, if that doesn't work backup your phone with the samsung software on your computer and factory reset your phone.

[oluwarantimisirere]

thanks

[BandOfBrothers]

@oluwarantimisirere 

First try Samsung  Smartswitch.

If that does not work then also try a Samsung Experience Store or Samsung Service Centre who can take a look. 

[oluwarantimisirere]

ok