I can no longer record Slow Motion on my S10 and output MP4 files at 1080p 240 FPS. This used to work.

[GalaxyFan77]

Hi, I'm at my wit's end, I used to record lots of videos at 1080p 240 FPS on my Galaxy S10 using regular slow motion mode, and now, since the past month or so, I can't do that. It always records files to 1080p 30 FPS instead. 

Help! I looked through all the camera settings and tried every option I could find. I just want my S10 to record true 240 FPS videos like it used to.

[CeDe86]

Same here 😡😡😡😡

I am from Germany and Samsung also downgrade my Slow Mo. I have only 30fps actually.

Look at the Picture. Left from today and right from September...

 I can't work with this... 

Both Slow Mo Vids with the same S10+

[Starjukker]

It's a shame this topic is not very popular and this will probably not be fixed. I encountered this issue today and was very disappointed in such downgrade, and a silent one at that. They could've at least given us an option to save slo-mo as 240 FPS videos with high-quality sound!

[CeDe86]

I think so too. It's really shame...
Only the option to make a decision for the user would be awesome.

[MyDowngradedS10e]

Same here... It all happened after ONE UI 2.0 update. The only way is to go back to Android 9 ONE UI 1.0 or 1.5 OS. You will loose some new stuff like screen recording, new camera features etc. but to me native 240fps is the most important function. By the way, all phones are affected by this - both my S9+ and S10e and my brothers Note 10+ 5G! I was buying and using only Samsung phones since S3 but this is a final straw for me... If not fixed I'm going to get an iPhone...

[AintChewi]

Same problem here (Galaxy A70)

I hope they fix this soon

All because of the 2.0 update 😞

The photo shows before and after the update

[GalaxyFan77]

I looked into downgrading the OS, but don't you have to root the phone to do that?

I don't use my phone for much and I need my 240 FPS recording function back.

I'm also not buying an S20 due to this and the fact that their 120 hz mode can't be used at the screen's native, full resolution. Plus they removed GearVR support. So this is my last Samsung phone probably. I will likely downgrade it then never upgrade it again. But how? It's not easy to install older Android 9, right? You can't just use the "reset to factory defaults" function apparently.

[Starjukker]

I don't think you can downgrade anymore, especially if you have the latest update. One of the recent versions has an updated bootloader and you can't downgrade it.

[luk23]

Same problem here!

I updated my s10 today, hoping that they bring back the orginal fps, but no luck.

When you don't touch the movie after recording (no play, just record and quit camera-app) and drag-and-drop to your computer (Smart Switch,...), it gives the whole clip in slow-motion in 30fps. But when you try to "trim" the slow-motion-section to the minimum in the S10-Editor directly and save it a as new movie, it says 49,820fps. I don't get it! What's that fake fps?

Super-Slow-Motion is the same. No 960fps here! But for me, that is not that essential as the regular slow-motion.

Can't post-produce anything with this trash-files.

Please bring back the 240fps for slow-motion and 960fps for the super-slow-motion!!!

[GalaxyFan77]

I'm trying to get this escalated to Samsung HQ.

If you're reading this, Samsung, please tell us whether you plan on fixing this. We all paid top dollar for these phones and deserve to not have features pulled randomly.

1080p 240 FPS is still listed on the company website as a feature of the S10 and, as this is no longer true, it is false advertising:

https://www.samsung.com/global/galaxy/galaxy-s10/specs/

I'm considering taking legal action if they do not offer me a refund or a quick fix for this. I can't afford to spend nearly two grand on a top of the line phone then no longer be able to use it for the primary reason I bought it, namely the slow motion camera.

Where I'm from, we have consumer protection laws against this sort of thing, so I hope Samsung will rectify this situation quickly. This isn't just a bug, it seems like a deliberate removal of an advertised core feature of the phone. I will not tolerate being defrauded like this. Consumers have rights.

[Matias64]

Im having the same problem in my Note 10+, It sucks hard.
Samsung made a downgrade like this when in my s8 you can no longer record in the pro mode so you can ajust the iso, exposure and focus on the camera while recording, and until the april update of this year, they "fixed it" on my note. So things apear as they won't give a penny about this problem so, is there any other camera app that would work as intended?
Sorry for my broken english.