14-03-2019 08:31 AM in
Galaxy S10 SeriesHow long does it take to receive the Galaxy buds?
I have been successful and now the track my claim page reads 'Validated' does this mean it is the last phase per say and I shall be recieving my ear buds soon? Or will there be an email follow up saying 'Dispatched' etc.
Thank you!
14-03-2019 10:17 PM in
Galaxy S10 SeriesMine was validated today and the email states within 30 days
13-04-2019 02:47 AM in
Galaxy S10 SeriesYour *****! A month later and they still havent shipped most peoples Galaxy Buds! *****tiest promo anyones ever done!
14-03-2019 10:33 PM in
Galaxy S10 SeriesMine was validated yesterday and now states "Validated...Sent for fulfillment" so it looks like it's at another stage before actually be sent out...
14-03-2019 10:33 PM - last edited 14-03-2019 10:34 PM ) in
Galaxy S10 SeriesWill take upton30 days from day your claim being validated.
15-03-2019 10:57 AM in
Galaxy S10 SeriesMy validation quoted that the buds would be with me in the next 30 days. Not happy as I bought the phone outright on the 21st expected the buds in same package as I had bought direct from Samsung. Not happy in the slightest
15-03-2019 11:40 AM in
Galaxy S10 Series
@Jim7 wrote:My validation quoted that the buds would be with me in the next 30 days. Not happy as I bought the phone outright on the 21st expected the buds in same package as I had bought direct from Samsung. Not happy in the slightest
I also bought outright. But as i've said before, we have a twenty eight day cooling off period, so if they sent the buds with the phone, and you decided that after say 10 days to return, how would they be sure that the Buds were not used!! or would be returned?
As they would not be allowed to sell them on again as a used product.
15-03-2019 11:58 AM in
Galaxy S10 SeriesNice corporate answer but as I had traded in my s8 would not have left myself without a phone . Unfortunately this has made me step back from upgrading my tab2 to latest version & also the smartwatch as a pre order. So buds value of £139 has stopped a possible £1000 spend. Nice own goal samsung
15-03-2019 02:03 PM in
Galaxy S10 Series
@Jim7 wrote:Nice corporate answer but as I had traded in my s8 would not have left myself without a phone . Unfortunately this has made me step back from upgrading my tab2 to latest version & also the smartwatch as a pre order. So buds value of £139 has stopped a possible £1000 spend. Nice own goal samsung
I also traded in S8 but had phone til S10 came, then sent back S8
27-03-2019 06:39 PM in
Galaxy S10 SeriesIf you had a possible 1000 spend on gadgets that you clearly dont need .just wanting an upgrade then maybe pay for the measly 130 pound ear buds and stop pretending you wont get those upgrades on the monthly anyway
16-10-2019 12:28 PM in
Galaxy S10 SeriesRelax Jim... Just Relaxxxxx.
18-10-2019 03:27 PM in
Galaxy S10 SeriesHi everyone,
I've only just ordered a new tarrif with the S10e today but been told that the new contract wont start until mid November. Does this mean I won't be able to apply for the buds?? I really want them but dont know how to claim as I dont have any evidence yet... went through my Three customer service. Any ideas on what evidence do I need them to send me so I can go ahead with the request for the ear buds?
30-10-2019 06:07 PM in
Galaxy S10 Series23-03-2019 10:59 AM in
Galaxy S10 SeriesThat's not the point the buds are advertised as a FREE GIFT
23-03-2019 03:49 PM in
Galaxy S10 SeriesWhats not the point??
23-03-2019 03:30 PM in
Galaxy S10 Series@jim7 why did you expect them to be in the box, when all the online sites including Samsung said to obtain the buds, it was by redemption and the leaflet was in the box...
13-04-2019 04:40 PM in
Galaxy S10 SeriesThink Samsung uses Capita to handle all of this stuff for it in the UK and it shows because it's a total ***** show. Capita are one of the worst companies I've ever had the displeasure of working with in a professional capacity as it's all about cutting corners to maximize profit margin at the expense of quality & customer experience. My advice would be for Samsung to have a really long look at the company its using to handle it's customer service & logistics in the UK.
15-04-2019 12:00 AM in
Galaxy S10 SeriesI've hit 30 days today, no email, no update and claim still showing only validated.
Sent an email to Samsung to see what's going on, something tells me I'm gonna be waiting a while...
15-04-2019 03:29 AM in
Galaxy S10 SeriesSamsung doesnt give a rats ass! They already got all of our hard earned ca$h! They dont give a ***** bout nothin else! They already got us for our money! Most of us wont take the phone back because its too much of a hassle! Plus its the newest/best of the phones that are out right now and we like being the ppl wit top notch *****
16-04-2019 12:42 AM in
Galaxy S10 SeriesGot a response almost instantly, posted below
Good Evening
Thank you for your email
We are having a slight delay at the moment with the delivery of these ear buds due to the popularity of this promotion
We are looking to get your reward issued within the next ten (10) days
Rest assured we are working round the clock to get your reward sent
Once they are ready to be sent, you will receive an update by email
Once again we apologise for any inconvenience caused.
Should you have any further queries, please do not hesitate to contact us
Kind Regards,
Michael @ Samsung Promotional Support Team
Bull***** tbh, why wouldn't they contact the customer to let us know of the delay, why make it so you need to contact them? I had to wait an extra week for the s10plus 512gig because they didn't make enough, now waiting for the buds too, makes me think seriously about if I want a Samsung next upgrade after being brand loyal for 8 years
16-04-2019 01:18 AM in
Galaxy S10 SeriesI just got the email that my Buds are gonna be here tomorrow or Wednesday! Submitted 3/8/19, validated 3/11/19! Fricken stupid *****!