How do you claim the galaxy ear buds with the pre order of s10

[Tommylamb]

So I bought the pre order s10 and it said I can claim some ear buds but cant find it anywhere 

[B83]

I'm sorry that you couldn't get your free Galaxy buds.  I do live in the US and did have to register for the promotion but I did not have to submit a receipt of my pre-order. All I had to do was go to the Shop Samsung app and find the promotion. Soon as I opened the promotion link my IMEI number was already inserted and I filled out the rest of the necessary information name, address, e-mail, etc.. Mind you I did do it on the device I pre-ordered and also I'm assuming that they were able to verify my pre-order through my IMEI number.  It was pretty simple and it was accepted and approved within minutes.  It's amazing how many people are having such a difficult time trying to get this working for them.

[Dinyo]

I agree with you I'm still waiting 20 days later for my buds . Still nothing.  And all that stress with your own money you legally pre ordered expensive phone and can't get your buds , it's a shame for Samsung. I was rejected twice before my claim was validated and still waiting for delivery. Galaxy S10 is amazing phone but the customer support is weak.

[Chrisg177]

Does it matter if you live in the USA? Because it tells me to choose a country and only united kingdom and republic of Ireland come up?

[Bella666]

What about the Galaxy S9 plus that one is doing the same I can't hear the person on the other side of the phone unless I put on speakerphone it's not good then that in public

[Colin19]

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@Chrisg177 wrote:

Does it matter if you live in the USA? Because it tells me to choose a country and only united kingdom and republic of Ireland come up?

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That’s the only options for the UK. Why would we be allowed to select USA? 

[Wheresthebuds]

Where are my ***** earbuds, FedEx is stating the have a shipping label, no package. If I sign in to Samsung and check my status it states package shipped enjoy, theres a tracking g number, I checked it. I called the facility that has the "PACKAGE" and their stating there is no package yet we have a shipping label that is it. Then why does it say package shipped on Samsung shop app. Whom is full of s***.

[Colin19]

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@Wheresthebuds wrote:

Where are my ***** earbuds, FedEx is stating the have a shipping label, no package. If I sign in to Samsung and check my status it states package shipped enjoy, theres a tracking g number, I checked it. I called the facility that has the "PACKAGE" and their stating there is no package yet we have a shipping label that is it. Then why does it say package shipped on Samsung shop app. Whom is full of s***.

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FedEx USA claim no one in the UK can help, sorry 

[Koipanda]

Where do you check your status? Can you provide a link?

[Colin19]

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@Koipanda wrote:

Where do you check your status? Can you provide a link?

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Are you in the Uk? 

[Koipanda]

Switzerland