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Original topic:

How do you claim the galaxy ear buds with the pre order of s10

(Topic created on: 21/02/19 17:38)
Tommylamb
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Galaxy S10 Series

So I bought the pre order s10 and it said I can claim some ear buds but cant find it anywhere 

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255 REPLIES 255
SQ_786
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Galaxy S10 Series
Exactly the same issue here. I'm just going to wait for a bit and then try again later. Not a great experience for a first time Samsung owner like myself!
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UnderseaCone
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Galaxy S10 Series

:smiling-face:

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UnderseaCone
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Galaxy S10 Series

:smiling-face:

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Missmclaren1983
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Galaxy S10 Series

I've tried to claim mine but the option of ear buds has now disappeared. Anyone know what is happening??? 

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Amoriebrown
Apprentice
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Galaxy S10 Series

I pre ordered my s10 from carphone warehouse and when I went to claim my ear buds from the members app it said  i wasn't eligible to claim the galaxy buds why does it say this  

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jscott70
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Galaxy S10 Series

So far I have successfully given my S9+ and Samsung Watch a charge from my S10+

I got as far as the instruction page in the Benefits tab in the app for the ear buds. 

1. Complete form. 

2. Enter IMEI

3. Etc...... 

4. Nothing more to add your honour as I got no further.

So I'm just about leave on my pushbike to collect mine from Samsung in South Korea.

Back in week or two. 

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UnderseaCone
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Galaxy S10 Series

This is a forum, if you read through other peoples posts before posting your own you'll probably find an answer and save yourself some time.

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jscott70
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Galaxy S10 Series
I was just about to ask, how do I use a forum and voila, you solved my conundrum before I asked.
Thanks x
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Matt1981
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Galaxy S10 Series

So I went back, the option had re-appeared in the app. There's a button "view details" which takes you to a web page to fill out the details. 

Then the page crashed. They're obviously struggling with the demand lol. 

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Grijsspook
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Galaxy S10 Series

Screen from samsung members app was white on multiple occasions and then the benefit disappeared from the app all together.

 

I guess it's a server problem and I have messaged Samsung but I am not impressed

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