How do you claim the galaxy ear buds with the pre order of s10

[Tommylamb]

So I bought the pre order s10 and it said I can claim some ear buds but cant find it anywhere 

[Chrisballinger]

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[Chrisballinger]

Fu*king done it!! Just be patient and reload after it crashes will get there eventually! I followed the link people posted here rather than go through the app it seemed to work, S10+ phone wise is pretty epic so far

[Limahelp]

Where is the claim I.d? Mine says I've done it but never gave me an I.d

[Chrisballinger]

Mine said it on the confirmation page after it had been accepted, haven't had an email though 

[Lizm1]

I can't find my case  I'd either and the website messed it up and I have

[Lizm1]

I have no confirmation  either and I'm getting stressed  out now and now it says it's been claimed  but no email confirmation 

[jaydeemily]

It takes a little while to come through, mine took about half an hour. I just got a text to say my claim has been approved so now itsi just a waiting game 

[Lizm1]

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@Limahelp wrote:
Where is the claim I.d? Mine says I've done it but never gave me an I.d

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Same here no email and when I enter my imei number it says its already  been used and can only be used once

[MattXX]

Crashes every time

What did people upload in way of proof of purchase from Carphone Warehouse, I've got nothing that has it all on one page.

[123az123]

Fixed.