I did it through Samsung browser and it worked. The difference between the two I found was that Samsung browser requested me to upload an image of my imei.
Try again pal. I was trying for 1 hour!
No email. No text.
Now when I try to claim it says my IMEI has already claimed the buds. Absolute joke.
I have the exact same issue. I have emailed email@example.com about this but the annoying thing is they are mostly likely out of office till monday now.
I was able to claim through the shop samsung app.. apparently the samsung members app is not available in the United States according to the google play store. good luck