How do you claim the galaxy ear buds with the pre order of s10

[Tommylamb]

So I bought the pre order s10 and it said I can claim some ear buds but cant find it anywhere 

[bigkahoonas]

its just a blank screen when i click on the link

[Colin19]

---

@bigkahoonas wrote:
its just a blank screen when i click on the link

---

https://eu.community.samsung.com/t5/Galaxy-S10e-S10-S10/How-do-you-claim-the-galaxy-ear-buds-with-th...

Follow link. Samsung know about error and are working on it.

[Paukl]

Me too.!!

[Missmclaren1983]

I've tried to claim mine but the option of ear buds has now disappeared. Anyone know what is happening??? 

[UnderseaCone]

This is a forum, if you read through other peoples posts before posting your own you'll probably find an answer and save yourself some time.

[jscott70]

I was just about to ask, how do I use a forum and voila, you solved my conundrum before I asked.
Thanks x

[Matt1981]

So I went back, the option had re-appeared in the app. There's a button "view details" which takes you to a web page to fill out the details. 

Then the page crashed. They're obviously struggling with the demand lol. 

[Grijsspook]

Screen from samsung members app was white on multiple occasions and then the benefit disappeared from the app all together.

I guess it's a server problem and I have messaged Samsung but I am not impressed

[Olvr222]

Its back but the link to the web page is down due to the server!

[Tree_UK]

Got all the way to end and Boom!! Page down for maintenance!! 

[SjorsK]

It seems that the phone is selling a bit too well

I would recommend to try it tomorrow again, if the attempts fails stop for a few hours because if everyone is hitting the server all the time the system will become smoking hot.

Personally I'm positive surprised because it says a lot about the reception of the phone and the fact that people appreciate true innovation

[Lizm1]

Same here been trying for 3 hours now

[Lizm1]

Same here

[ChampChamp]

Me too, I've been trying all day.

[Arnout]

It worked for me I just registered

[MathersM]

---

@Arnout wrote:

It worked for me I just registered

---

What date did you put in and how? I've tried so many variations of the date and it won't accept my pre order date  

[tyblonde]

I stupidly ordered the wrong version, I wanted the S10+, and ordered the S10 in error on 6th March. I can return it, but will they still honour the free buds does anyone know?

[tyblonde]

In case anyone else has done the same as me, they will not honour the buds if you have ordered the incorrect phone!

[Limahelp]

Mine keeps saying I have claimed alreadybusing the imei but I don't have a claim I.d as the form kept saying under management, any idea??

[Chrisballinger]

Mines saying invalid phone number... I love their products but the service/way they have handled everything has been a shambles 

[Chrisballinger]

.