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Original topic:

How do you claim the galaxy ear buds with the pre order of s10

(Topic created on: 08/03/19 13:26)
Tommylamb
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Galaxy S10 Series

So I bought the pre order s10 and it said I can claim some ear buds but cant find it anywhere 

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1 ACCEPTED SOLUTION
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SjorsK
Superuser I
Superuser I
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Galaxy S10 Series
Heya Tommy,

Good question! I have checked the page and under the *** is written the following:
***Pre-order between 20.02.19 – 07.03.19 from a participating retailer, claim on the Samsung Members app between 08.03.19 – 08.04.19. UK/ROI 18+ only. See www.samsung.com/uk/offer/galaxys10-preorder for full T&Cs.

Source: https://www.samsung.com/uk/smartphones/galaxy-s10/buy/

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255 REPLIES 255
Sheldon686
First Poster
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Galaxy S10 Series

My Members App doesn't even show the offer anymore, it did earlier then the blank screen but now its disappeared from the Member App completely.

 

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Darkangelxox
First Poster
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Galaxy S10 Series

Being on hold for 15 mins so far sent message too I'm assuming it's so busy as it's launch day even so you would think they would be ready for the weight of traffic coming their way

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SQ_786
First Poster
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Galaxy S10 Series
Exactly the same issue here. I'm just going to wait for a bit and then try again later. Not a great experience for a first time Samsung owner like myself!
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Skydarkfly
New Member
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Galaxy S10 Series

Today no link for claim the earbuds?? I received my new s10+ just now......🤬😠😡

Colin19
Troubleshooter
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Galaxy S10 Series

Have you logged into Samsung members on your new phone? 

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AKFIN
Explorer
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Galaxy S10 Series

WELL I have and there is nothing as yet

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RodrigoMesquita
Observer
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Galaxy S10 Series

I have the option but sends me to a blank page

Colin19
Troubleshooter
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Galaxy S10 Series

Server errors!! I would keep trying as it’s probably overloaded 

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NRazaPK
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Galaxy S10 Series

I spoke to the technical team they took the details and said they are looking to it as all the customers facing same problem. They said they will contact me over the phone once the problem solved. 

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Kriegar
Apprentice
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Galaxy S10 Series

Don't trust them when support say they will contact you back... They NEVER do.

 

Samsung has quite literally the worst support team I have ever experienced.

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Colin19
Troubleshooter
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Galaxy S10 Series

@Kriegar wrote:

Don't trust them when support say they will contact you back... They NEVER do.

 

Samsung has quite literally the worst support team I have ever experienced.


Well the staff surely have been overwhelmed with calls due to server errors. Give them a break.

are we all customer focused all the time. Patience is a virtue.

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Practicallygeek
Explorer
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Galaxy S10 Series

Managed to do it on first go today, got confirmation screen but no email. Time will tell if it worked I guess. 

I'm going to try keep my confirmation screen open on a tab so I have the claim number etc just in case. 

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Dannyboyxx
First Poster
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Galaxy S10 Series

Im also just getting a blank white page... its annoying the hell out of me!

 

also, has anyone found any of the wallpapers that make use of hiding the camera lense, i saw a guy on youtube had homer simpson donut and it looked cool!

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AKFIN
Explorer
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Galaxy S10 Series

Blank white page ! not trying anymore will now wait a day or 2

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Barrie-Wilson
Explorer
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Galaxy S10 Series

I've also been getting the blank screen. I phone up and they say that their systems have crashed because of the high demand of people trying to claim. They said to give it a few hours before trying again

UnderseaCone
Observer
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Galaxy S10 Series

:smiling-face:

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UnderseaCone
Observer
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Galaxy S10 Series

:smiling-face:

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Olvr222
First Poster
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Galaxy S10 Series

Same

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InfiniteImaging
Observer
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Galaxy S10 Series
  • Download and install the Shop Samsung app from the Google Play store.
  • Open the Shop Samsung app, click the menu icon, select ‘My Inbox’, and click on the Samsung Galaxy Buds offer.
  • Tap ‘Allow’ when the Shop Samsung dialogue box appears asking to manage phone calls and access your contacts.
  • Tap ‘Register Now’ for the offer.
  • Sign into your Samsung account if you aren’t already signed in.
  • Fill out the required info and upload a receipt or proof of pre-order.
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esmee42
Observer
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Galaxy S10 Series

How do I claim them in the Netherlands? 

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BenvZ
First Poster
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Galaxy S10 Series

rustig wachten, servers overbelast. zo nu en dan opnieuw proberen. je hebt een maand de tijd.

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